Recruitment HR Business Partner - Cape Town, South Africa - Teleperformance South Africa

Description

Job Summary/Overview

The RHRBP would be responsible for working closely with the Recruitment Supervisor, stakeholders and POC's in managing high volume recruitment whilst ensuring that the company attracts and retains the best caliber in the market by adopting the Teleperformance DNA.

Key responsibilities (but not limited to)

• Assess applicants' relevant knowledge, skills, soft skills, experience and aptitudes
• Develop and update job descriptions and job specifications
• Perform job and task analysis to document job requirements and objectives
• Prepare and post jobs to appropriate job board/newspapers/colleges etc.
• Onboard new employees in order to become fully integrated
• Provide analytical and well documented reports to the rest of the team
• Promote company's reputation as "best place to work"
• Working to industry best practice with regards to talent management; attraction and retention.
• Working alongside all business leads to ensure the company attracts and hires the best talent.
• Proactive recruitment for future vacancies as a result of business projections (Bulk & Professional Services)
• Develop interview techniques, rating scales, and abilities, and interests for the purpose of employee selection and placement for high volume recruitment
• Identifying abilities and developing potential through using tests and jobrelevant exercises and assessment at selection
• Builds a quality relationship with the internal customers and external recruitment agencies
• Monitors and constantly reduces the costs of the recruitment process
• Handling of recruitment and training of new Recruiters
• Reviewing, writing and implementing procedures
• Monitor high levels of quality rendered in order to minimize errors
• Manage recruitment reports and implement improvements, working alongside all business leads to ensure the company attracts and hires the best talent.
• Proactive recruitment for future vacancies as a result of business projections (Bulk & Professional Services)
• Develop interview techniques, rating scales, and abilities, and interests for the purpose of employee selection and placement for high volume recruitment
• Identifying abilities and developing potential through using tests and jobrelevant exercises and assessment at selection
• Builds a quality relationship with the internal customers and external recruitment agencies
• Monitors and constantly reduces the costs of the recruitment process
• Handling of recruitment and training of new Recruiters
• Reviewing, writing and implementing procedures
• Monitor high levels of quality rendered in order to minimize errors
• Manage recruitment reports and implement improvements

Qualifications and Experience:

- _Matric/Equivalent_
- _Minimum of - 3 years' experience within a Team Leader role (Essential)_
- _Proven track record in Bulk/Specialized Recruitment within the Contact Centre industry

• Preferred_

- _Sound knowledge of employment law and legislation

• Essential_

- _Completion of internal Agent development initiative like JUMP (preferred)_
- _Proven 1-year administration experience_


Job Types:
Full-time, Permanent


Ability to Commute:

• Cape Town, Western Cape (required)

Ability to Relocate:

• Cape Town,

Western Cape:
Relocate before starting work (required)