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- Develop and implement strategies to optimize the returns process and improve customer satisfaction
- Manage the returns team and provide guidance and support
- Ensure timely processing and resolution of customer returns
- Investigate the root causes of returns and implement corrective actions
- Maintain accurate records and reports of returns data
- Collaborate with cross-functional teams including customer service, quality control, and logistics
- Identify opportunities for process improvements and cost savings
- Monitor and track return trends and provide recommendations for product improvements
- Ensure compliance with company policies and procedures
- Proven experience in a returns management or similar role
- Strong understanding of returns processes and best practices
- Excellent leadership and communication skills
- Strong analytical and problem-solving skills
- Experience in the furniture manufacturing industry is preferred
- Knowledge of quality control principles
- Proficient in Microsoft Office Suite
- Ability to work well in a team environment
- Attention to detail and excellent organizational skills
- Salary: negotiable
- Salary: negotiable.
- Our client is offering a highly competitive salary for this role based on experience.
- Apply for this role today, contact Rebecca Grylls, Kayla Pelser, or Mine Roux at Hire Resolve or on LinkedIn
- You can also visit the Hire Resolve website: or email us your CV:
- Alternatively, apply via our portal and email
Returns Manager - Cape Town, South Africa - Hire Resolve
Description
Hire Resolve is partnering with a well-established furniture manufacturing company in Cape Town to recruit a Returns Manager. As the Returns Manager, you will oversee the returns process and ensure a seamless and efficient handling of returned products.
Responsibilities:
Requirements
Benefits
Contact Hire Resolve for your next career-changing move.
We will contact you telephonically in 3 days should you be suitable for this vacancy. If you are not suitable, we will put your CV on file and contact you regarding any future vacancies that arise.