Returns Manager - Cape Town, South Africa - Hire Resolve

    Hire Resolve
    Hire Resolve Cape Town, South Africa

    Found in: Talent ZA C2 - 1 week ago

    Hire Resolve background
    Full time
    Description

    Hire Resolve is partnering with a well-established furniture manufacturing company in Cape Town to recruit a Returns Manager. As the Returns Manager, you will oversee the returns process and ensure a seamless and efficient handling of returned products.

    Responsibilities:

    • Develop and implement strategies to optimize the returns process and improve customer satisfaction
    • Manage the returns team and provide guidance and support
    • Ensure timely processing and resolution of customer returns
    • Investigate the root causes of returns and implement corrective actions
    • Maintain accurate records and reports of returns data
    • Collaborate with cross-functional teams including customer service, quality control, and logistics
    • Identify opportunities for process improvements and cost savings
    • Monitor and track return trends and provide recommendations for product improvements
    • Ensure compliance with company policies and procedures

    Requirements

    • Proven experience in a returns management or similar role
    • Strong understanding of returns processes and best practices
    • Excellent leadership and communication skills
    • Strong analytical and problem-solving skills
    • Experience in the furniture manufacturing industry is preferred
    • Knowledge of quality control principles
    • Proficient in Microsoft Office Suite
    • Ability to work well in a team environment
    • Attention to detail and excellent organizational skills

    Benefits

    • Salary: negotiable

    Contact Hire Resolve for your next career-changing move.

    • Salary: negotiable.
    • Our client is offering a highly competitive salary for this role based on experience.
    • Apply for this role today, contact Rebecca Grylls, Kayla Pelser, or Mine Roux at Hire Resolve or on LinkedIn
    • You can also visit the Hire Resolve website: or email us your CV:
    • Alternatively, apply via our portal and email

    We will contact you telephonically in 3 days should you be suitable for this vacancy. If you are not suitable, we will put your CV on file and contact you regarding any future vacancies that arise.