System Supervisor - Springs, South Africa - Cashbuild Limited

Cashbuild Limited

Verified Company

Springs, South Africa

1 week ago

Posted by:

Thabo Mthembu

beBee Recruiter

Description

Description
To manage and supervise all relevantPoint of Sale (POS) transactions ensuring total Customer satisfaction. Handleall Cash Office and banking processes and related Point of Sale (POS)Administrative functions.

Requirements:

Grade 12 plus 5 (five) year relatedexperience or minimum of 10 (ten) years work related experience
Ability to communicate in English andthe dominant language spoken in the geographical area where the position isavailable
Above average numeric skills
Proven ability to provide exceptionalCustomer service
Proven ability to work under pressure
Must be computer literate
Previous Cashier experience

Customer Service

Ensure that all speed pointtransactions, i.e. credit and debit card transactions are done effectively andefficiently.
Be willing to assist Customers withtheir needs through clear and effective communication
Assist the Customers with requests,queries and complaints and resolve or escalate to management
Offer fast, friendly and efficientservice to all Customers
Control and ensure the availabilityof stationary and consumables, within the Store

Cash Handling andBanking

Controlling of Store floats (PettyCash, Till Floats, Change Floats)
Change ordering and dispensing
Balancing and recording of Petty Cashexpenses and vouchers in the Petty Cash Ledger
Processing Back Office transactionsand Cashing up of Cashiers and the Back Office Till (e.g. Bulk Deposits,Special Deposits, Charge Cards, Loyalty Cards, and Returns etc.)
Ensure that all returns are valid anddone correctly
Cash Clearance to be actioned andqueries to be resolved
Ensure pickups are done timely
Carry out End of Day sessions on allPoint of Sale (POS) terminals
Daily Cash Up of all Point of Sale(POS) terminals including the Back Office terminal
Ensure 2nd (second) Cashbuilddesignated Employee to be present with CIT money collection
Ensure daily takings are collected bythe Cash in Transit (CIT) Company.

Ready for Business

Ensure Ready for Business processesimplemented
Ensure the Cashiers maintain theirarea of responsibility
Ensure the Cash Office is neat andtidy at all times
Only Cash Office relateddocumentation within the Cash Office and that all documentation is filed neatlyand that all filing is up to date

People Management

Ensure that all Cashiers are presentand available in their area of responsibility in order to assist Customers andperform all other responsibilities.
Ensure Cashiers have a trained backupavailable
Ensure Cashiers execute their dailyduties. (Ready for Business and Beyond my Control checklists).
Ensure scheduling of subordinates isdone on time
Take responsibility of ProductKnowledge training to Cashiers as per Store Manager agreement
Scheduling and supervising of allPoint of Sale (POS) Employees. (Leave, Time Off, Day off etc.)
Monitor and evaluate performance ofsubordinates
Ensure all cashiers comply with thecompany dress code

Safety (OHSA)Requirements

Ensure that safety standards areadhered to.

Security Awareness

Be aware of any suspicious people and/ or activities. In the Store and outside.
Password security
Ensure that the Cash Office issecured
Ensure that the Cash Office door isalways locked when Pick-Ups, Cash-Ups, and Cash in Transit (CIT) collectionsare done
Ensure till Pick ups are done withinthe set parameters
No unauthorised persons allowed in theCash Office
Safe keys are locked away and in safecustody
No Rations, stock, and unrelateddocumentation to be kept in the Cash Office.