Junior It Support Engineer Port Elizabeth - Gqeberha - EnableSA T/A EnableSA Pty Ltd

    EnableSA T/A EnableSA Pty Ltd
    EnableSA T/A EnableSA Pty Ltd Gqeberha

    1 week ago

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    Description

    Junior IT Support Specialist

    Our national client is seeking a Junior IT Support Specialist to join the Port Elizabeth team, providing technical expertise and support.

    Key Responsibilities

    1. Offer technical assistance to end-users through phone, email, or in-person sessions, addressing hardware, software, and network-related issues with precision.
    2. Install, troubleshoot, and maintain hardware devices including laptops, desktops, printers, VOIP equipment, and networking gear (both wired and wireless).
    3. Diagnose and resolve faults logged on the company's helpdesk system, escalating complex problems to senior IT staff when necessary, ensuring timely resolutions.
    4. Contribute to the setup and maintenance of network infrastructure, encompassing routers, switches, and wireless access points.
    5. Collaborate with senior IT personnel to resolve intricate technical issues and escalate problems as needed.
    6. Document and track support requests and resolutions using ticketing systems, ensuring seamless communication.
    7. Perform routine maintenance tasks, such as system updates, patches, and backups, to guarantee optimal system performance.
    8. Assist in implementing IT security policies and procedures to safeguard company data, adhering to industry standards.
    9. Provide training and guidance to users on basic IT procedures and best practices, promoting self-sufficiency.

    Essential Requirements

    1. Minimum 1-2 years of experience in a desktop support environment, with a strong foundation in troubleshooting and problem-solving.
    2. Proficiency in Windows Desktop Operating Systems (Windows 8/8.1/10/11) and Microsoft 365, with hands-on knowledge of key features and functionalities.
    3. Fundamental understanding of TCP/IP networking principles, including DHCP and DNS, ensuring effective network management.


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