- Offer technical assistance to end-users through phone, email, or in-person sessions, addressing hardware, software, and network-related issues with precision.
- Install, troubleshoot, and maintain hardware devices including laptops, desktops, printers, VOIP equipment, and networking gear (both wired and wireless).
- Diagnose and resolve faults logged on the company's helpdesk system, escalating complex problems to senior IT staff when necessary, ensuring timely resolutions.
- Contribute to the setup and maintenance of network infrastructure, encompassing routers, switches, and wireless access points.
- Collaborate with senior IT personnel to resolve intricate technical issues and escalate problems as needed.
- Document and track support requests and resolutions using ticketing systems, ensuring seamless communication.
- Perform routine maintenance tasks, such as system updates, patches, and backups, to guarantee optimal system performance.
- Assist in implementing IT security policies and procedures to safeguard company data, adhering to industry standards.
- Provide training and guidance to users on basic IT procedures and best practices, promoting self-sufficiency.
- Minimum 1-2 years of experience in a desktop support environment, with a strong foundation in troubleshooting and problem-solving.
- Proficiency in Windows Desktop Operating Systems (Windows 8/8.1/10/11) and Microsoft 365, with hands-on knowledge of key features and functionalities.
- Fundamental understanding of TCP/IP networking principles, including DHCP and DNS, ensuring effective network management.
- Drake International Gqeberha
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Specialist Port Elizabeth
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Developer Port Elizabeth
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Creative Specialist Port Elizabeth
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Junior It Support Engineer Port Elizabeth - Gqeberha - EnableSA T/A EnableSA Pty Ltd

1 week ago

Description
Junior IT Support Specialist
Our national client is seeking a Junior IT Support Specialist to join the Port Elizabeth team, providing technical expertise and support.
Key Responsibilities
Essential Requirements
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General Manager Port Elizabeth,Port Elizabeth
Drake International- Gqeberha
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Specialist Port Elizabeth
Headhunters- Gqeberha
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Developer Port Elizabeth
EnableSA T/A EnableSA Pty Ltd- Gqeberha
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Geologist Port Elizabeth
Oza Holdings- Gqeberha
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Senior Production Planner Port Elizabeth,Port Elizabeth
Drake International- Gqeberha
-
Payroll Administrator Port Elizabeth
EnableSA T/A EnableSA Pty Ltd- Gqeberha
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It Solutions Architect Port Elizabeth
EnableSA T/A EnableSA Pty Ltd- Gqeberha
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Case Manager Port Elizabeth
Hire Power Recruitment- Gqeberha
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Creative Specialist Port Elizabeth
Hire Power Recruitment- Gqeberha
-
Research Officer Port Elizabeth
Hire Power Recruitment- Gqeberha
-
Software Developer Port Elizabeth
Headhunters- Gqeberha
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Planning Coordinator – Port Elizabeth
Headhunters- Gqeberha
-
Financial Partner Port Elizabeth
Headhunters- Gqeberha
-
Office Manager Port Elizabeth
InspHired Recruitment Solutions- Gqeberha
-
Manager Education Port Elizabeth
Hire Power Recruitment- Gqeberha
-
Business Manager Port Elizabeth
On Line Personnel- Gqeberha
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It Project Manager Port Elizabeth
Recru-IT- Gqeberha
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Admitted Attorney Port Elizabeth
Drake International- Gqeberha
-
Compliance Officer Port Elizabeth
Hire Power Recruitment- Gqeberha
-
Office Manager Port Elizabeth
EnableSA T/A EnableSA Pty Ltd- Gqeberha
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Site Supervisor Port Elizabeth
Stratogo- Gqeberha