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    • Service Coordinator - Johannesburg - Matriq Pty

    Matriq Pty
    Matriq Pty Johannesburg

    1 week ago

    Default job background
    Description

    Job Overview

    Matriq-pty seeks a highly skilled Service Coordinator to coordinate service delivery, manage client communication, collaborate with teams, and perform administrative tasks.

    Key Responsibilities

    • Schedule service appointments and allocate resources efficiently to ensure timely service delivery.
    • Monitor service progress to meet quality standards and resolve any issues that may arise.
    • Track and report key performance indicators (KPIs) to measure service effectiveness.

    Client Communication

    • Provide regular updates on service status and address client inquiries, concerns, or escalations promptly and professionally.
    • Collaborate with clients to assess their service needs and preferences, ensuring exceptional customer service.

    Team Collaboration

    • Liaise with internal teams to ensure smooth coordination and execution of services.
    • Work closely with service providers to ensure timely availability and compliance.

    Administrative Tasks

    • Maintain accurate records, databases, and documentation related to service provision.
    • Generate service reports, statistics, and analyses for management review.

    Requirements

    • Proven experience as a Service Coordinator or in a similar role.
    • Strong organizational, multitasking, and problem-solving skills.
    • Excellent oral and written communication abilities.
    • Proficient in using service management software tools and Microsoft Office Suite.
    • Ability to work well under pressure, meet deadlines, and maintain effective working relationships with clients and internal teams.

    How to Apply

    Candidates interested in this opportunity can apply via [method of application link].

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