Systems Administrator - Johannesburg, South Africa - MyCalling

MyCalling

Verified Company

Johannesburg, South Africa

1 week ago

Posted by:

Thabo Mthembu

beBee Recruiter

Description

At Merchants our vision is to create meaningful and sustainable futures for our people, by driving a culture of continuous learning through the many skills and development programmes we offer, which are designed to develop talent and fulfil potential.

We place our people at the centre of everything we do and believe that the way you treat your customers and people differentiates us.

Are you ready to take the next step in your career?

What you will be doing;
The purpose of this position is administration of day to day operations of the organisations 4Me instance as well as access and maintenance of instance integrity, set up and product, SLA's, Configuration Management Database administration, form and workflow design and API integration

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1.
System Administration**:

Assists with design, setting up and scheduling of reports
Sets up and ensures all integrations with other associated tools
Works with the 4Me support team to resolve system issues
Develop and maintain standard load templates for data import
Manages permissions and access (roles, users, groups, etc)
Troubleshoot day to day operational and system issues
Set up notifications and alerts
Maintain the service catalogue and service level management
Manage Configuration Management Database health
Resolve basic incidents and fulfil routine service requests

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2.
Continuous Improvement**:

Analyze the current environment and propose automation where possible
Improve business processes and manage continuous improvement
Provides and administers functional and process documentation
Works closely with the PMO and business users to implement new processes and best practice
Understand how 4Me can enable the business to become more efficient and configure the platform to achieve measurable benefits;
3.
Training
Provide training to end users and business personnel
Guides business users with process and the platform
Assist in building and maintaining internal technical documentation, manuals, policies, and processes.

Knowledge