Desktop Support Technician - Cape Town, South Africa - Nimble Group

Nimble Group

Verified Company

Cape Town, South Africa

3 weeks ago

Posted by:

Thabo Mthembu

beBee Recruiter

Description

Reporting to:
IT / Governance Manager**
Job Purpose: To provide IT desktop support to the internal staff

Location:
Woodstock, Cape Town

Key Performance Areas:

Under the management / direction of the IT / Governance Manager, the Desktop Support Technician will have the following responsibilities (including but not limited to):

Helpdesk Functions:

Ensure that all Calls are accepted within the Company specified SLA agreement
Ensure that all Calls are closed / resolved within the Company specified SLA agreement
Ensure that all accepted calls are updated on a regular basis.
Ensure that reassigned calls are updated and actioned accordingly

Desktop Support

Ensure that all PC's within the Cape Town office are in good working condition
Ensure that all Desktops have the Baseline software stack installed (MS Office, Trend, Windows 10 / 11 OS, all patches and updates, security levels are set) as well as any other additional software which does not fall part of the baseline stack.
Unlocking of windows accounts and or Passwords
Have knowledge and understanding of MSO 36
Ensure that all users have access to the respective printers on the floor
Ensure that all Printer devices are in good working order, support on toner replacements, paper Jam, address books, Security codes
A good working knowledge of CCTV cameras and Biometric systems
A good understanding of trouble

Active Directory

Setting up mapped drives
Tracing of dead network cables from wall mount box through to the wiring closet
Setting up of VPN for users (install, test and train)
Assisting (1st and 2nd line support) with all Banking Application (ABSA, FNB, Nedbank and SBSA)
Understand the workings and support on VPN clients

Printer Management

Arrange printer services as and when needed
Ordering of toner
1st line support on printer problems
Managing Projects concerning printers

Other

Special Projects as assigned by Management
Internal training of ITD staff
Research on problems and solution

Personal attributes

Punctuality
Able to work shifts which includes alternative weekends (Saturdays)
The ability to understand the request before acting on them
Ability to communicate clearly and respectfully
Friendliness and team player will go a long way

Requirements:

Proficient in PC hardware and printer troubleshooting and repair
Working knowledge of TCP/IP Networking
Working knowledge of desktop imaging and deployment

Skills / Knowledge / Attributes:

Has strong organizational, time management and communication skills
Ability to prioritize, multitask, and easily adapt to change
Strong problem solving and organization skills
Ability to take initiative and work independently
Must meet deadlines, accomplish tasks as agreed upon time structure
Adapt to a fastpaced, demanding environment
Ability to effectively manage sensitive and confidential information in a professional manner

Working Hours:

You will be required to work a maximum of 45 hours per week;
-
Monday

Friday: shifted between 07:00am and 23:00pm as agreed by management.

-
Saturday: You will be required to work a maximum of 2 Saturdays per month shifted between the times of 07:00am and 21:00pm as agreed by management.

Remuneration Structure:

A basic salary
Benefits at the full cost to the Employer;
Funeral Cover (at the full cost of the employer)
Life Cover (at the full cost of the Employer)
Disability Cover (at the full cost of the Employer)
Medical Cover (at the full cost of the employer, after successful completion of the probation period)

**This appointment will be made in line with the Nimble Group Employment Equity plan.