- You will be responsible for providing exceptional customer service across all channels, including phone, email, chat, and social media.
- Collaborate with other departments to ensure seamless customer experiences at every touch point.
- Managing day-to-day operations of the customer service team
- Providing training and support to team members on complaints handling and customer service skills
- Motivating staff towards achieving performance targets while maintaining a positive work culture
- E-commerce Customer Service Experience (essential)
- Complaint Handling Experience (must)
- Marketplace Experience (e.g., eBay, Amazon) li> ul >
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Customer Services Team Leader - Cape Town - Call Centre Staffing
Description
Customer Services Team Leader
We are seeking an experienced Customer Services Team Leader to join our team. As a key member of the customer service department, you will play a crucial role in ensuring that customers receive timely and quality responses to their complaints and escalations.
Your responsibilities as a Customer Services Team Leader include:
The ideal candidate should have 4 years of experience in management or leadership roles within e-commerce or online retail environments. You must also have previous experience working with Zendesk software.
The following key competencies are essential for this position:
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Team Leader
Only for registered members Cape Town, Western Cape
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Team Leader
Only for registered members Cape Town, Western Cape
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Team Leader
Only for registered members Cape Town, Western Cape
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Team Leader
Only for registered members Cape Town
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Team Leader
Only for registered members Cape Town, Western Cape
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Team Leader
Only for registered members Cape Town
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Team Leader
Only for registered members Cape Town, Western Cape, South Africa
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Team Leader
Only for registered members Cape Town, Western Cape
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Team Leader
Only for registered members Cape Town
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Team Leader
Only for registered members Cape Town
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Team Leader
Only for registered members Cape Town
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Team Leader
Only for registered members Cape Town
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Team Leader
Only for registered members Cape Town, Western Cape
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Team Leader
Only for registered members Cape Town
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Team Leader
Only for registered members Cape Town
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Team Leader
Only for registered members Cape Town
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Team Leader
Only for registered members Cape Town
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Team Leader
Only for registered members Cape Town
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Team Leader
Only for registered members Cape Town
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Team Leader
Only for registered members Cape Town
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Team Leader
Only for registered members Cape Town