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  • Debt Collection Outbound Team Leader - Randburg - ITC Business Administrators

    ITC Business Administrators
    ITC Business Administrators Randburg

    1 week ago

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    Description

    Job Details

    Key Aspects of the Role:

    Job Overview

    The ideal candidate will lead and develop a team of Outbound Debt Collection Agents by driving daily and monthly production to achieve set targets and service level agreements (SLAs). They will also provide accurate daily reporting on individual and team performance.

    Qualifications and Experience Required

    1. Matric qualification is mandatory.
    2. Tertiary qualification in management or a related field is an advantage.
    3. At least 5 years' experience in a debt collection call centre with minimum 2 years' leadership experience as a Team Leader/Team Manager/Supervisor.
    4. Proven experience in handling Internal Review (IR) procedures and performance improvement processes.
    5. Proficiency in utilising reporting platforms.
    6. Good understanding of the Debt Collectors Act and Protection of Personal Information Act (POPIA) regulations.
    7. Sound understanding of the DebiCheck process.
    8. Comprehensive knowledge of collections Key Performance Areas (KPAs) and Key Performance Indicators (KPIs) within the collections account delinquency life cycle.

    Competencies and Skills Required

    1. Ability to work under pressure.
    2. Aptitude in decision-making and problem-solving.
    3. Proficiency in Microsoft Office packages, especially Word and Excel.
    4. Proven ability to meet targets and deadlines.
    5. Strong leadership and coaching skills.
    6. Strong written and verbal communication skills.
    7. Accountability and responsibility.

    Selection Process

    If you have not been contacted within 2 weeks, please consider your application as unsuccessful.

    Experience

    • Outbound Call Centre Team Leader/Team Manager: 2 years (Preferred).
    • Debt Collection Call Centre: 2 years (Preferred).

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