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- Matric qualification is mandatory.
- Tertiary qualification in management or a related field is an advantage.
- At least 5 years' experience in a debt collection call centre with minimum 2 years' leadership experience as a Team Leader/Team Manager/Supervisor.
- Proven experience in handling Internal Review (IR) procedures and performance improvement processes.
- Proficiency in utilising reporting platforms.
- Good understanding of the Debt Collectors Act and Protection of Personal Information Act (POPIA) regulations.
- Sound understanding of the DebiCheck process.
- Comprehensive knowledge of collections Key Performance Areas (KPAs) and Key Performance Indicators (KPIs) within the collections account delinquency life cycle.
- Ability to work under pressure.
- Aptitude in decision-making and problem-solving.
- Proficiency in Microsoft Office packages, especially Word and Excel.
- Proven ability to meet targets and deadlines.
- Strong leadership and coaching skills.
- Strong written and verbal communication skills.
- Accountability and responsibility.
- Outbound Call Centre Team Leader/Team Manager: 2 years (Preferred).
- Debt Collection Call Centre: 2 years (Preferred).
Debt Collection Outbound Team Leader - Randburg - ITC Business Administrators

1 week ago

Description
Job Details
Key Aspects of the Role:
Job Overview
The ideal candidate will lead and develop a team of Outbound Debt Collection Agents by driving daily and monthly production to achieve set targets and service level agreements (SLAs). They will also provide accurate daily reporting on individual and team performance.
Qualifications and Experience Required
Competencies and Skills Required
Selection Process
If you have not been contacted within 2 weeks, please consider your application as unsuccessful.
Experience
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team leader
iSON Xperiences- Randburg
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Team Leader
RMB Nigeria Limited- Randburg
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Team Leader
Wesbank- Randburg
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Team Leader
FirstRand- Randburg
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Team Leader
Hollywoodbets- Sandton
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Technical Team Leader
FirstRand- Randburg
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Team Leader Admin
Discovery Limited- Sandton
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Team Leader Coach
Discovery Limited- Sandton
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Team Leader: Testing
JSE Limited- Sandton
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Team Leader: Data Center
Tracker South Africa- Randburg
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Bank DC Team Leader
Discovery Limited- Sandton
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Multimedia Designer Team Leader
Arabic Localizer- Sandton
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Service Team Leader: Inbound
Oneplan Underwriting Managers (Pty) Ltd.- Sandton
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Talent Acquisition Team Leader
Sanlam Limited- Sandton
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Customer Service Team Leader
Clicks Group Limited- Sandton
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Team Leader Fraud Sandton
TalenCo Recruitment Specialists- Sandton
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Talent Acquisition Team Leader
Sanlam- Sandton
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Team Leader
Quantanite- Johannesburg
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Outbound Collections Team Leader R4000 to R6500
Afrizan People Intelligence (PTY) LTD- Randburg
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Team Leader
Switch telecom- Johannesburg
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38-40hr Customer Service Team Leader - The Berg
Clicks Group Limited- Randburg