- Onsite-based representative on customer sites in the specific region as specified above
- To have a strong and broad high-level knowledge of the mining systems and mine safety deployed.
- To work with the Area Site Supervisor / Account Manager to ensure the efficient support of mining safety systems onsite.
- To provide site-based system support to the customer and deploy new and upgraded systems at customers' mine sites.
- To do basic troubleshooting and configuration of system software and computer operating systems.
- Manage with the Area Site Supervisor the Salesforces Support tickets in the region
- Hands-on hardware troubleshooting experience - Actively work on the hardware support that is required on-site to maintain the client's everyday needs.
- Knowledge of reading and understanding hardware schematics and other technical manuals and procedural documentation
- Support and maintain Basic software (Troubleshoot system issues)
- Execute onsite system installation efforts
- Escalation of support issues requiring other stakeholders' input to resolve issues, specifically the relevant Mining Services or supporting team's representative
- Regular reporting of current support issues, including updates on status and resolution methods
- Utilizing relationships developed with customers and other contacts to advise the Mining Services Team of potential issues affecting customers as well as other opportunities for our company
- Representing us in a helpful, professional, and courteous manner always
- Maintain, enhance, and adhere to documentation and reporting standards, systems, and processes
- Compliance with Workplace Health and Safety policies and procedures, participation in audits and compliance with instructions given with respect to the health and safety of himself/herself and the safety of others
- Education: Minimum high school diploma, higher technical trade desirable
- Previous experience as a site Hardware Technician. (Highly Desirable)
- A minimum of 5 years of experience in the Mining Environment
- A minimum of 2 years of experience with Mine Safety Solutions (Highly Desirable)
- Previous experience working with onsite technical teams (Highly Desirable)
- Fluency in English.
- This is an onsite position that will based at the client mine site
- Vehicle will be provided for daily site activities
- Proven Hardware Field Service experience
- Ability to troubleshoot, test, repair, and service technical equipment
- Strong prioritizing and time management skills when instructions have been given by the Site Area Supervisor.
- Experience with the application of technology in a harsh industrial environment.
- Good analytical skills to diagnose problems quickly and excellent customer service skills.
- Experience in customer-orientated environments.
- Knowledge of general network infrastructure and configuration and relevant technical experience.
- Ability to liaise with mining customers in an empathic and technically effective manner.
- Ability to work well within a team as well as independently
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Mine Hardware Technician Northern Cape - Kathu, South Africa - Oxyon People Solutions
Description
SCOPE OF THE ROLE
KEY RESPONSIBILITIES
EDUCATION BACKGROUND
TRAVEL
SKILLS AND EXPERIENCE