General Manager - Cape Town - Totalstay™

    Totalstay™
    Totalstay™ Cape Town

    3 days ago

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    Description

    About the Role

    Totalstay operates the Latitude Aparthotel, a premium accommodation and exceptional guest experience provider. Located in Sea Point, Cape Town, our property is renowned for its superior service, modern amenities, and prime beachfront location.

    We seek a dynamic and experienced Aparthotel General Manager to lead our team and ensure seamless operation of our property. The ideal candidate will have a strong background in managing housekeeping teams, along with exposure to VIP guest management, hotel marketing, revenue reporting, and overall hotel operations. This role requires a visionary leader who can inspire our team to deliver unparalleled guest satisfaction while driving revenue growth and maintaining operational excellence.

    Key Responsibilities:

    • Leadership & Team Management:
      • Provide visionary leadership to the entire hotel team, fostering a culture of excellence, teamwork, and continuous improvement.
      • Recruit, train, and mentor housekeeping, concierge, and maintenance teams to ensure high performance and professional development.
    • Operational Excellence:
      • Oversee all aspects of hotel operations, including housekeeping, front desk, maintenance, and guest services, to ensure exceptional guest experiences.
      • Implement and maintain standard operating procedures to streamline operations and enhance efficiency.
      • Monitor and analyze key performance indicators (KPIs) to identify areas for improvement and implement strategies to optimize performance.
    • Guest Experience:
      • Champion a guest-centric approach, ensuring that all guest interactions exceed expectations and reflect the brand's values.
      • Implement personalized guest services and amenities to enhance VIP guest satisfaction and loyalty.
      • Address guest feedback and resolve any issues or concerns in a timely and effective manner.
    • Revenue Management:
      • Assist the Totalstay central Revenue team to develop and execute strategies to drive revenue growth, including pricing optimization, upselling opportunities, and promotional campaigns.
    • Marketing:
      • Monitor market trends and competitor activity to identify opportunities for revenue and experiential enhancement.
      • Work closely with the marketing department to develop and implement ideas that enhance the brand image, credibility, and occupancy rates.
    • Financial Management:
      • Work with the Totalstay Operations team to develop and manage the hotel budget, ensuring that revenue and expenses are in line with financial targets.
      • Implement cost-control measures to maximize profitability while maintaining service quality.
      • Prepare regular financial reports and forecasts for senior management.
    • Quality Assurance and Compliance:
      • Maintain high standards of cleanliness, maintenance, and safety throughout the property.
      • Ensure compliance with all relevant regulations, standards, and company policies.
      • Conduct regular inspections and audits to uphold quality assurance standards.

    About Us

    Totalstay is creating a better way for travelers to stay. We combine the best practices of top hotels with the flexibility and freedom of DIY travel. Everything a traveler wants from a hotel combined with everything they love about a home. We offer the essential services a traveler expects from a hotel together with the freedom, space, and individuality of a home. It's the best of both worlds. And it's the best way to travel.



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