- Leadership & Team Management:
- Provide visionary leadership to the entire hotel team, fostering a culture of excellence, teamwork, and continuous improvement.
- Recruit, train, and mentor housekeeping, concierge, and maintenance teams to ensure high performance and professional development.
- Operational Excellence:
- Oversee all aspects of hotel operations, including housekeeping, front desk, maintenance, and guest services, to ensure exceptional guest experiences.
- Implement and maintain standard operating procedures to streamline operations and enhance efficiency.
- Monitor and analyze key performance indicators (KPIs) to identify areas for improvement and implement strategies to optimize performance.
- Guest Experience:
- Champion a guest-centric approach, ensuring that all guest interactions exceed expectations and reflect the brand's values.
- Implement personalized guest services and amenities to enhance VIP guest satisfaction and loyalty.
- Address guest feedback and resolve any issues or concerns in a timely and effective manner.
- Revenue Management:
- Assist the Totalstay central Revenue team to develop and execute strategies to drive revenue growth, including pricing optimization, upselling opportunities, and promotional campaigns.
- Marketing:
- Monitor market trends and competitor activity to identify opportunities for revenue and experiential enhancement.
- Work closely with the marketing department to develop and implement ideas that enhance the brand image, credibility, and occupancy rates.
- Financial Management:
- Work with the Totalstay Operations team to develop and manage the hotel budget, ensuring that revenue and expenses are in line with financial targets.
- Implement cost-control measures to maximize profitability while maintaining service quality.
- Prepare regular financial reports and forecasts for senior management.
- Quality Assurance and Compliance:
- Maintain high standards of cleanliness, maintenance, and safety throughout the property.
- Ensure compliance with all relevant regulations, standards, and company policies.
- Conduct regular inspections and audits to uphold quality assurance standards.
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General Manager - Cape Town - Totalstay™
3 days ago

Description
About the Role
Totalstay operates the Latitude Aparthotel, a premium accommodation and exceptional guest experience provider. Located in Sea Point, Cape Town, our property is renowned for its superior service, modern amenities, and prime beachfront location.
We seek a dynamic and experienced Aparthotel General Manager to lead our team and ensure seamless operation of our property. The ideal candidate will have a strong background in managing housekeeping teams, along with exposure to VIP guest management, hotel marketing, revenue reporting, and overall hotel operations. This role requires a visionary leader who can inspire our team to deliver unparalleled guest satisfaction while driving revenue growth and maintaining operational excellence.
Key Responsibilities:
About Us
Totalstay is creating a better way for travelers to stay. We combine the best practices of top hotels with the flexibility and freedom of DIY travel. Everything a traveler wants from a hotel combined with everything they love about a home. We offer the essential services a traveler expects from a hotel together with the freedom, space, and individuality of a home. It's the best of both worlds. And it's the best way to travel.
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