Desktop Support Engineer - Johannesburg - IOCO

    IOCO
    IOCO Johannesburg

    1 week ago

    iOCO background
    Description

    Desktop Support Engineer

    We are seeking a skilled and detail-oriented Desktop Support Engineer to provide expert technical assistance to our end-users.

    Key Responsibilities:

    • Maintenance of staff computers, printers, and general user support.
    • Monitoring problem ticket work queues and interacting with management to provide progress updates and closure notifications.
    • Standard PC/printer break-fix tasks.
    • Break-fix tasks related to application-specific requests, such as installing software and resetting passwords.
    • Monitoring and evaluating new network and client desktop products, making recommendations accordingly.
    • Answering help desk calls, providing remote support, and escalating service tickets to higher-tier technicians when necessary.
    • Providing application-level support for Microsoft applications and in-house developed tools deployed on desktops and laptops.
    • First-line support for various in-house developed applications.
    • Reinstallation of PCs, including OS-level installs, application installs, execution of local scripts, and physical deployment of hardware.
    • Supporting requests that cannot be resolved remotely, requiring a site visit by a third-party vendor.
    • Solid understanding of mobile device connectivity.

    Your Expertise:

    • A minimum of 3 years of hands-on Desktop Support experience with hardware and software installation expertise.
    • Microsoft-based Operating Systems, Active Directory, and strong experience with PCs, MACs, laptops, and Microsoft/Apple productivity applications/products.
    • Solid proficiency in managing and supporting a production-class Corporate Desktop Computing environment.
    • Technical aptitude and enthusiasm in system technologies and disciplines.
    • Understanding of enterprise computing and how various components are interrelated.
    • Strong written, verbal, analytical, technical, and interpersonal skills.
    • Excellent planning and organizational skills, with the ability to handle multiple situations, manage priorities, and work with minimal supervision.
    • Utilizing strong problem-solving skills and customer service orientation.
    • Ability to provide high levels of customer satisfaction.
    • Maintaining awareness of emerging technologies and methodologies.

    Qualifications:

    • A+, N+ certifications (required).
    • MCSE with at least 3 years of experience (required).
    • ITIL V3 Foundation certification (advantageous).
    • Associate degree in Engineering, Computer Science, or other technical disciplines and/or equivalent work experience (advantageous).

    Competencies:

    • Good interpersonal skills.
    • Valid Driver's License Transport.
    • Superior organizational and time management skills.
    • Ability to work flexible hours or shifts.
    • Coping well in a pressurized environment.
    • High initiative and problem-solving skills.
    • Willingness to assist.
    • Excellent follow-up skills.
    • Team Player but able to work independently.

    Other Information:

    • Contract Position: 12 Months.
    • Location: Johannesburg.
    • Work Environment: Hybrid.


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