Operations Manager - Johannesburg - M-KOPA Holdings Limited

    M-KOPA Holdings Limited
    M-KOPA Holdings Limited Johannesburg

    1 week ago

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    Description

    Operations Manager - Retail Department

    We are seeking a skilled Operations Manager to oversee M-KOPA's retail outlets, ensuring high operational standards across security, shop management, and daily operations.

    The ideal candidate will manage stock processes, including daily inventory counts, FIFO practices, and stock allocation. They will also be responsible for ensuring the timely repair of phones by working with third-party repair partners.

    In addition, they will focus on developing Retail Team Leaders, empowering them to perform their roles independently while maintaining top-notch customer service.

    This role is crucial in driving our core values of innovation, quality, and customer satisfaction forward.

    Key Responsibilities:

    • Manage stock processes, including daily inventory counts, FIFO practices, and stock allocation.
    • Ensure the timely repair of phones by working with third-party repair partners.
    • Develop and empower Retail Team Leaders to perform their roles independently.
    • Maintain high operational standards across security, shop management, and daily operations.

    Requirements:

    • Comfortable working as part of a team that manages full retail operations.
    • Experience in retail management, stock processes, and team leadership.
    • Solid understanding of stock management systems and practices.
    • Ability to coordinate with third-party partners for smooth operations.
    • Excellent reporting skills to track performance and meet key performance indicators.

    About M-KOPA:

    We offer diverse development programs, coaching partnerships, and on-the-job training to empower our people. We prioritize well-being, family-friendly policies, and flexibility.



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