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  • Managed Services Specialist - Pretoria - iStaff Recruitment

    iStaff Recruitment
    iStaff Recruitment Pretoria

    1 month ago

    iStaff Recruitment background
    Description

    Job Description

    The ideal candidate will craft and execute the strategic roadmap for our Managed Services unit, ensuring it aligns with overarching company aims and objectives. They will champion ongoing enhancement initiatives within the team to optimize service delivery, client satisfaction, and operational efficiency.

    Main Responsibilities

    • Craft and execute the strategic roadmap for the Managed Services unit.
    • Champion ongoing enhancement initiatives within the team.
    • Supervise the effective delivery of managed services.
    • Establish and track KPIs for managed services operations.
    • Oversee daily service operations.
    • Maintain high levels of client contentment.
    • Lead and mentor a high-performing team.
    • Promote a culture of innovation and teamwork.
    • Determine training needs and provide coaching opportunities.
    • Act as the main point of contact for key customers.
    • Conduct regular client meetings and presentations.
    • Serve as the escalation point for customer concerns.

    Requirements

    1. Grade 12
    2. Suitable IT Diploma or Degree
    3. Certified Information Systems Security Professional, Project Management Professional or ITIL qualifications preferred
    4. IT Degree preferred
    5. More than 7 years of experience in managed services
    6. Business development experience with a focus on customer service
    7. Experience with 3rd party service providers

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