Country IT Manager, South Africa - Centurion - Metso Corporation

Description

Country IT Manager, South Africa

Primary Location: Centurion, ZA.

Make a positive change in the sustainable use of the world's natural resources. Transform the business and drive the industry toward a greener future together with us at Metso.

You will be supported by our inclusive culture and a network of colleagues from around the world. With us, you will embark on a personal growth journey and are encouraged to realize your potential.

Job posting end date is not required.

We are seeking an IT Country Manager - South Africa, to join our IT Regional Team.

The successful candidate will lead an IT team, manage user expectations and satisfaction, and ensure continuous services related to local applications, robotics, service desk, on-site support, infrastructure, vendor management, procurement management (licenses, hardware, software, etc.), service budgeting, and cost control activities.

Oversight of IT operations in South Africa, Zambia, Saudi Arabia, United Arab Emirates, Turkey, Kazakhstan, Uzbekistan, Mongolia, and Armenia will be managed by the Country IT Manager.

This position is mainly located in Centurion, Gauteng.

Team You Will Belong To

You will work closely with internal and external stakeholders, such as Global IT personnel, mainly global IT service owners, regional IT team members, Global IT suppliers, and in-country level IT services providers and suppliers.

What You Will Do

• Lead and manage country IT team, operations, priorities, and performance. Mentor and coach to constantly grow, challenge themselves, and display professionalism.
• Prepare roadmaps, action plans, follow-up, and ensure team engagement to deliver according to expectation.
• Ensure IT infrastructure and applications operate to the satisfaction of business and management team in all locations within scope of responsibility.
• Ensure the team adheres to all global and regional processes and that documentation is updated and stored in compliance with global standards including CMDB.
• Represent IT global function to the local market area management and business stakeholders.
• Build effective relationships and actively participate in business meetings where IT representation, communication, direction, planning, and leadership are required. Effectively make sound management decisions.
• Act as a regional escalation point for any new/ongoing issues, managing communication and provisioning of troubleshooting in collaboration with service owners, service delivery specialists, and managed service providers.
• Manage IT vendors, contracts, and procurement. Align local agreements, procurement policies, and processes with global where possible and potential for synergies. Perform periodic reviews to improve value and cost efficiency.
• Manage cost planning and annual budgeting, expenditure analysis & reporting. Coordinate systematic processes for accurate IT cost allocation, identify discrepancies and deviations, liaise with finance team to make timely adjustments. Ensure ongoing accuracy of operational run rate.
• Manage local business demands, expectations, and requirements.
• Lead local IT projects such as new site setups, relocations, consolidations, and closures.
• Lead implementation of new systems, major upgrades, and configuration changes.
• Contribute to planning and execution of global IT projects.
• Ensure local and global projects, requirements, and operations are managed in line with expectations from global and regional management, local market area management, and business stakeholders. Coordinate change management and communication on country level.
• Manage local IT infrastructure requirements. Collaborate with Service Delivery Specialists to plan and execute upgrades and changes. Develop and maintain documentation for IT service management and disaster recovery.
• Manage local software and applications together with application owners. Engage with vendors and consultants for application support, development, upgrades, patching, security, and license compliance. Create and maintain records and documentation for IT service management and disaster recovery.
• Ensure that current and future IT infrastructure, applications, software, policies, processes, and standards are aligned and developed in a harmonized manner according to global direction, goals, and objectives. Communicate and enforce policies and standards locally, channel feedback and deviations to respective teams, process owners, and managers.
• Ensure reliable operation of data and system backups, define archiving process, and retention policy in accordance with business and legal requirements.
• Develop and maintain disaster recovery and business continuity plans to ensure timely recoverability and mitigated business impact in the event of cyber-attack, information security threats, exploits, and unforeseen equipment loss/failure.
• Routinely audit local user access rights to critical applications in consultation with business, mitigate intellectual property threats on local level, and handle security alerts and incidents.
• Manage local IT assets and oversee processes to ensure systematic entry and updating of asset records. Initiate asset audits, stock takes, and manage life-cycle of equipment.
• Participate and represent IT function in company audits.
• Identify and implement areas of improvement for end-user engagement, customer satisfaction, feedback, and NPS in alignment with global targets.
• Be available after hours for on-call response to major incidents, critical alerts, threats, and investigations that may require remote meetings or on-site attendance.

Assist the Regional IT Director in all subsequent scope of work assigned.

Who You Are

• Matric (Grade 12).
• Qualifications in Information Technology or related discipline.
• Minimum of 20 years of experience as an IT professional.
• Minimum of 10 years of experience in line managing IT professionals and business stakeholders, coordinating various IT infrastructure services with multiple vendors in demanding business environment.

What Skills, Competencies, and Requirements (Hard and Soft) Are Essential for This Role?

• Ability to build IT strategic roadmap, action plans, follow-up, and ensure deliverables according to plan.
• Strong leadership, management, and decision-making skills.
• Ability to comprehend complex information and business requirements.
• Cost planning, budget management, and reporting ability.
• Experience in project management and change management.
• Fundamentals in ITIL, IT service management, and Agile methodology.
• Experience with vendor management, contracts, and agreement negotiation.
• Excellent communication (written/spoken English) and public presentation skills.
• Proactive problem identification and analysis skills, sound technical and problem-solving ability.
• Strong customer focus and interpersonal skills.
• Excellent prioritization skills, flexibility, and adaptability to cope with change.
• Added advantage if worked as Business IT Consultant with ability to analyze and think out of the box, communicate fluently with business stakeholders, analyze demands, and translate to practical IT projects and solutions.

What's In It for You

• An inspiring purpose - Enabling sustainable modern life. Minerals and metals are the backbone of essential functions in the modern world. However, there's a pressing need for more sustainable solutions to collect and process them. At Metso, you get to be part of transforming the industry and making a positive change.
• Compensation and rewards - Global incentive program tied to business and performance targets.
• Hybrid working possibilities - While we are big advocates of meeting and collaborating in person, we believe in fostering a flexible work environment.
• A thriving culture - We are committed to developing an inclusive culture that enables everyone to do their best and reach their full potential. A culture that is courageous, compelling, and caring, and unites our people to build a sustainable future together.
• Extensive learning opportunities - Ongoing growth dialogues, internal mobility, mentoring programs, education assistance, ambitious projects, and global opportunities.
• Worldwide support - Leverage our network of peers across the world, offering valuable assistance. We get things done together, through open and honest communication.

Rise above the possible with us.

• Go to our website www.metso.com, click on careers, and start your application.
• Go to PeoplePoint, click on careers, and start your application.

Metso is an equal opportunity employer committed to fostering an inclusive and diverse workforce culture. All qualified applicants will receive consideration for employment without regard to race, religion, color, nationality, gender, gender identity, sexual orientation, age, status as a protected veteran or status as a qualified individual with a disability.

Metso is a frontrunner in sustainable technologies, end-to-end solutions, and services for the aggregates, minerals processing, and metals refining industries globally. We improve our customers' energy and water efficiency, increase their productivity, and reduce environmental risks with our product and process expertise. We are the partner for positive change.

Headquartered in Espoo, Finland, Metso employs over 17,000 people in close to 50 countries and sales for 2023 were about EUR 5.4 billion. The company is listed on the Nasdaq Helsinki. metso.com, x.com/metsoofficial