Tier 2 Desk Top Support - Cape Town, South Africa - RMV Solutions Pty Ltd

    RMV Solutions Pty Ltd
    RMV Solutions Pty Ltd Cape Town, South Africa

    2 weeks ago

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    Description
    Job Description
    IT Support - Tier 2 Desktop Support Engineer
    Cape Town - Southern Suburbs
    Salary R14,000 to R20,000 per month based on experience.
    Job Description

    Our client is looking for a talented and enthusiastic candidate to join their team for the IT Support - Tier 2 Desktop Support Engineer position.

    Ideal candidates should be willing to work shift hours (24/7) and have their own means of transportation.

    Duties & Responsibilities:
    Ensure that all calls and tickets are answered and resolved within the Company SLA agreement.
    Regularly check and update all calls and tickets.
    Act on reassigned calls and tickets accordingly.
    This is a client-facing on-site position.

    The position is based in the Southern Suburbs of Cape Town, so suitable candidates must be able to be mobile.


    Personal Attributes:
    Punctual.
    Logical thinking and understanding.
    Fluent in the English language (writing, speaking, and reading).
    Respectful and possess excellent communication skills.
    A team player with a friendly disposition.
    Able to work shifts, which include alternative weekends (Saturdays).

    Desired Experience & Qualifications:
    Desktop hardware and software support (including Office Suite and Mail).
    Networking skills (N+ Certificate).
    Basic administration of Active Directory (user creation, AD policies).
    Basic administration of Office 365.
    At least 5 years experience in hands-on IT support.
    Troubleshooting experience.

    Knowledge, Skills, and Abilities:
    Solid knowledge of TCP/IP Networking.
    Proficient in Microsoft desktop operating systems and applications (Office365).
    Working knowledge of desktop imaging and deployment.
    Proficient in PC hardware, software, and printer troubleshooting and repair.
    Basic knowledge of Active Directory, user creation, and policies.
    Strong organizational, time management, and communication skills.
    Ability to prioritize, multi-task, and easily adapt to change.
    Ability to take initiative and work independently as well as within a team.
    Must meet deadlines, accomplish tasks within the agreed-upon time structure, and adapt to a fast-paced, demanding environment.

    Note:
    Only candidates residing in Cape Town should apply for this position.

    Requirements
    Desktop hardware and software support (including Office Suite and Mail). Networking skills (N+ Certificate). Basic administration of Active Directory (user creation, AD policies). Basic administration of Office 365.