outboud customer service agent - Durban - Tower Group

    Tower Group
    Tower Group Durban

    1 week ago

    tower group background
    Description

    Job Title: Outbound Customer Service Agent

    Job Purpose:

    To oversee and manage the entire file process for our trades, ensuring seamless coordination and efficient execution.

    Key Responsibilities:

    • Maintain and update sailing schedules to ensure timely shipments.
    • Monitor and manage bookings with shipping lines, including tracking daily stack dates.
    • Process bookings and send confirmation to customers in a timely manner.
    • Follow up on quotes to maximize container utilization.
    • Clear Internal Sentry (latency) reports to optimize operational efficiency.
    • Develop strategic container plans to achieve optimal utilization per container.
    • Handle hazardous applications and paperwork according to regulatory requirements.
    • Send transport and packing instructions to warehouse and transporter as needed.
    • Release empty depots to shipping lines prior to container collection.
    • Receive and process all required shipping documents, including commercial invoices and packing lists.
    • Prepare trade documents, such as CNCA for Luanda, as required.
    • Invoice customers promptly and process creditor invoices.
    • Submit Return Cargo Goods (RCG) to SARS as necessary.
    • Print, stamp, and release bills for customer collection.
    • Process cargo dues and acquittals to shipping lines.
    • Close and post files efficiently, ensuring accurate records.
    • Provide backup support for container tracking, including 1st leg and 2nd leg cargo release dates.
    • Fulfill AMS filing requirements for USA and ENS filing for EUR.
    • Issue telex releases according to standard operating procedures.
    • Manage emails within designated timeslots, reading and responding within 6 working hours.
    • Support training staff members and serve as a backup for appointed buddies.

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