IT Operations Manager - Johannesburg, South Africa - FirstRand

FirstRand

Verified Company

Johannesburg, South Africa

2 weeks ago

Posted by:

Thabo Mthembu

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Description

Job Description

To manage the computer operations infrastructure, infrastructure, server, networking, desktop and database administration of Integrated system staff management architecture strategy

Drive business profitability in the context of cost management through Information technology solutions
Establish, align and manage target and budget goals whilst ensuring effective control of costs for a range of functional areas to increase cost efficiency
Influence, encourage and manage the costeffective use of systems and facilities
Develop a IT service culture which builds rewarding relationships, proposes innovations and allows others to provide exceptional client service
Cultivate and manage objective working relationships with a variety of stakeholders, including endusers, SME's, project managers and senior staff members by providing input to business requirements
Operationally manage, monitor, alert and escalate for a number of diverse platforms which include, Midrange, Personal Computers, Networks, Helpdesk and Enterprise Management.
Comply, understand and implement all steps within IT development and meet governance in terms of legislative and audit requirements
Ensure all the required hardware and software contracts and SLA are up to date and all metrics are met
Production environment Support and Automation, for their respective support teams (Technical and Development)
Support all incidence and problem management when necessary
Manage own development to increase own competencies
Facilitate the conversion of knowledge management and ideas into new or improved processes and services.
Plan and manage performance, skills development, employment equity, talent and culture of team in order to improve innovation, achieve efficiencies and increase competencies

Job Details

Application Closing Date

01/03/24