Dialer Administrator - Paardeneiland, South Africa - ITC Business Administrators

ITC Business Administrators

Verified Company

Paardeneiland, South Africa

2 weeks ago

Posted by:

Thabo Mthembu

beBee Recruiter

Description

JOB ROLE

QUALIFICATIONS & EXPERIENCE

Minimum Matric qualification is mandatory.
Relevant tertiary qualification is an advantage.
3 years' experience as a Dialer Administrator or in a similar role, preferably in a debt collections environment.
Managing dialer solution software is an advantage.
Strong understanding of contact centre operations is essential.
Knowledge of MS SQL Querying

COMPETENCIES

Advanced proficiency in MS Office suite
Accurate MIS Reporting
Investigative, analytical and impact analysis skills
Building strong relationships
Good presentation skills
Problem solving skills
Strong written and verbal communication skills

Job Types:
Full-time, Permanent

Salary:
R10, R20,000.00 per month

Application Question(s):

Job Types:
Full-time, Permanent

Salary:
From R10,000.00 per month

Application Question(s):

What is your expected monthly CTC?
What is the largest number of Call Centre Agents that you have recruited on your own for the same start date?
How may years of HR Management experience do you have in a call centre environment?