Microsoft Dynamics 365 Engagement Manager - Midrand - Decision Inc

    Decision Inc
    Decision Inc Midrand

    6 days ago

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    Description

    We are seeking an Engagement Manager to lead our Microsoft Dynamics 365 Business Applications team at Decision Inc. The ideal candidate will possess excellent communication, managerial, and leadership skills, as well as strong technical abilities.

    Role Overview

    The Engagement Manager will be responsible for:

    • Developing career plans for junior team members
    • Measuring individual KPIs against scorecards
    • Ensuring necessary skills and certifications within the team
    • Maintaining staff loyalty and employee satisfaction

    Clients and Account Management

    The Engagement Manager will:

    • Perform account management activities with clients
    • Engage with clients on new project work
    • Identify and drive on-sell/up-sell opportunities
    • Prepare and manage action plans for clients
    • Assist with new leads and opportunities
    • Perform project scoping activities
    • Prepare realistic timelines and costing for new projects

    Delivery and Project Management

    The Engagement Manager will be accountable for:

    • Project management quality and delivery
    • Ensuring project profitability aligns with scorecard targets

    Requirements

    To succeed in this role, you will need:

    • A relevant degree
    • Minimum 4 years of experience in a consulting environment
    • 3-5 years of leadership experience, demonstrating the ability to manage teams, drive initiatives, and deliver results
    • Knowledge of Microsoft Business Application tools (MS Dynamics or related ERP)
    • Strong problem-solving skills and effective communication
    • Ability to explain technical concepts to business stakeholders and vice versa
    • Excellent relationship management skills
    • Effective planning and organizational skills

    Estimated Salary: $120,000 - $150,000 per annum



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