Head Concierge - Ballito, South Africa - The Capital Hotels and Apartments

The Capital Hotels and Apartments

Verified Company

Ballito, South Africa

1 week ago

Posted by:

Thabo Mthembu

beBee Recruiter

Description

The Capital Hotels stands for equal opportunity while transforming the Hospitality Industry into a modern aspirational industry once again. We believe that the industry is broken and needs to reinvent the image of service and hospitality. We are achieving this through our incredible staff culture.

Our dedicated staff believe in offering the highest level of guest service to our guests while maintaining their dignity and integrity.

Our staff are our everything

WHY WORK FOR US?
Our staff love coming to work as they feel respected, appreciated, heard, successful and secure. Imagine a company where managers don't manage managers, we are all simply doers.

Making decisions in regard to our best employees also comes fast, where we recognise talent and reward it quickly through promotions.

We don't need to or want to wait for approval. We recruit on experience but promote on values — the core of which is rigor, disciplined thought and disciplined

Description
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The Head Concierge has the sole responsibility for establishing and ensuring a 'World Class Client Experience:

You will ensure that the highest standards of quality and service are maintained within the hotel:

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You will manage a subordinate who will form part of your Concierge Team and will ensure that the correct standard and performance is executed at all times:

Make dining and other reservations for patrons, and obtain tickets for events:

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Provide information about local features such as shopping, dining, nightlife, and recreational destinations:

Make travel arrangements for sightseeing and other tours:

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Receive, store, and deliver luggage and mail (if and when required):

Perform office duties on a temporary basis when needed:

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Pick up and deliver items, or run errands for guests:

Carry out unusual requests such as searching for hard-to-find items and arranging for exotic services:

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Arrange for the replacement of items lost by travelers:

Ensure you are proficient in all front office duties
specifically check-in, check-out and payment procedures

Minimum Requirements:

Matric
Hospitality Qualification or Similar

Years Head Concierge experience

Knowledge of attractions, activities and the in the area as a whole
Hands on Problem Solving approach and the ability to remain calm under pressure
Experience with PMS systems (Protel advantageous)
Customer service driven with outstanding communication and active listening skills
Friendly, courteous and serviceorientated
Ability to work as part of a team, as well as independently
Effective communication with members of staff as well as Guests of the Hotel
Honest and trustworthy beyond approach
Great attention to detail
Presentable/Professional appearance and well spoken
Team Player who leads by example
Proactive in approach
Interpersonal skills
Leadership skills
Marketing skills, especially Social Media beneficial