No more applications are being accepted for this job
- Firearm Competency - application will not be considered without a Firearm Competency.
- Matric Additional qualifications will be an advantage
- Proven experience (3-5 years) in retail management, preferably in the hunting and outdoor industry.
- Strong leadership and team-building skills, with the ability to inspire and motivate others.
- Fully bilingual in both English and Afrikaans non-negotiable.
- Excellent interpersonal and communication skills.
- Proficiency in financial management, budgeting, and reporting.
- Passion for outdoor activities and a solid understanding of hunting, fishing, and outdoor gear.
- Customer-focused mindset with a dedication to delivering exceptional service.
- Ability to analyse data, identify trends, and make informed decisions.
- Knowledge of health and safety regulations and compliance.
- Familiarity with outdoor industry trends and products.
- Strong problem-solving and decision-making abilities.
- Lead, motivate, and mentor a team of sales associates, customer service representatives, and support staff.
- Set clear performance goals, conduct regular performance reviews, and provide guidance to enhance team performance and cohesion.
- Increase the overall productivity of the branch by implementing relevant employee training, budgeting effectively, eliminating inefficiencies and capturing growth opportunities.
- Oversee daily operations of the branch, including inventory management, sales, customer service, and maintenance.
- Ensure efficient store layout and product displays that maximize customer engagement and sales.
- Identify, evaluate and manage strategic risks and opportunities.
- Ensure compliance with company and industry policies and procedures.
- Monitor inventory items and make staff aware of inventory shortcomings.
- Liaise with other branches and head office regularly.
- Complete weekly reports.
- Attend, participate and manage morning meetings.
- Attend, participate and proceed with management meetings held twice per week.
- Complete the payroll function of signing off payroll recons, approving leave, scheduling staff, attending hearings and ensuring all new staff members have completed and signed required documents.
- Champion a customer-centric approach, ensuring that all customers receive exceptional service and have a memorable shopping experience.
- Handle escalated customer concerns and feedback, striving for swift resolution and customer satisfaction.
- Develop and execute strategies to achieve sales targets and drive revenue growth.
- Identify market trends and customer preferences to introduce new products and promotions that align with customer needs.
- Provide ongoing training to staff on product knowledge, customer service best practices, and industry trends.
- Foster a culture of continuous learning and professional development within the team.
- Manage the branch budget, monitor expenses, and optimize resource allocation to ensure profitability.
- Analyse financial reports and data to make informed decisions that contribute to the branch's success.
- Ensure that the branch operates in compliance with health and safety regulations, implementing necessary measures to protect employees and customers.
- Act as a local ambassador for the brand, participating in community events and initiatives to foster a positive brand image.
Retail Branch Manager - Sandton, South Africa - Green Marble Recruitment Consultants
Description
Qualifications and Experience:Leadership and Team Management:
Retail hours apply.