- Manage and control Motor Body Repairers' KPIs
- Support the Assessing team
- Handle complaints effectively
- Develop excellent report writing skills
- Stay up-to-date with Smart Repair Technology
- Apply repair versus replace methodology
- Adhere to business standards:
- Normalise Cost Ratio (NCR)
- Average Repair Cost (ARC)
- ARC plus Ancillary Cost (ACPC)
- Explore alternative and green parts options
- Manage additional costs after FRC
- Operate MBR/Santam systems efficiently:
- Abuntex
- Qapter Connect
- RPM
- Parts Procurement Systems
- PartSmart
- Lead Supplier Performance Measurement meetings as scheduled
- At least 5 years of Motor Assessing experience
- A minimum of 2 years' experience in Heavy Commercial Vehicle and farming implements
- Abuntex Certification
- Claims Centre knowledge
- Santam System expertise
- Technical Qualification
- Work independently
- Negotiation and conflict resolution skills
- Strong understanding of service level agreements
- Effective time management
- Strategic thinking
- Relationship building and networking abilities
- Ability to influence decisions
- Flexibility and adaptability
- Ability to thrive in a high-pressure environment
Motor Claims Relationship Manager: HCV - Cape Town - Santam Insurance
Description
Motor Claims Relationship Manager: HCV & Farm Implements
This role is available at Santam for the Motor Assessing Department, based in Cape Town.
Key Responsibilities:
Requirements:
Essential Skills:
About Us:
Santam is the market leader in general insurance in Southern Africa, providing Insurance Good and Proper to our clients. We are a large, diversified company expanding into emerging markets in Africa and Asia.
To apply, submit your cover letter, CV, and salary requirements in MS Word format at www.santam.co.za / careers.