Groups Reservationist - Milnerton, South Africa - HotelJobs

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Verified Company
Milnerton, South Africa

1 week ago

Thabo Mthembu

Posted by:

Thabo Mthembu

beBee Recruiter
Description
Hotel & Conference Centre close to Milnerton is looking for an experienced Groups Reservationist.

  • Managing and coordinating the prearrival stage of group reservations
  • Managing contract terms ensuring that they are adhered to. This includes managing inventory and release dates in accordance with the contract and ensuring all payments are received timeously.
  • Ensuring the maximum revenue is achieved through managing group inventory, driving conference delegate accommodation and ensuring effectiveness and efficiencies of booking practices and customer experiences through all group channels.
  • Group Booking administration which includes but not limited invoicing, commission reconciliations, ensuring the Opera Property Management system is timeously updated with all required information including payments, rooming list, special requests and agendas.
  • Attending Precon and Debrief Meetings to ensure we are exceeding our clients expectations
  • Setting up the operations team for success by preparing a detailed and thorough group handover of group arrivals, with special requests and VIPs for the front office teams prior to arrival.
  • Has detailed knowledge on type of rooms the hotels and apartments have, as well as their location and layout.
  • Works as part of a team that exceeds and maximizes guest satisfaction, delivering a positive and timely response to guest enquiries and problem resolution.
  • Takes responsibility for the duties and tasks assigned to the role, ensuring that all work is carried out in a timely and professional manner.
  • Builds and maintains effective working relationships with all departments and clients whilst promoting the company core values.
  • Assists with other areas within the reservations department, not limited but including individual reservations

Requirements:


  • Minimum 1 year Hotel Group Reservations experience in a medium to large hotel.
  • Experience in Opera PMS
  • Proficient in Microsoft Office
  • Personal integrity, with the ability to work in an environment that demands excellence.
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