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    • IT Support Analyst - Cape Town - Network Recruitment

    Network Recruitment
    Network Recruitment Cape Town

    3 weeks ago

    Network Recruitment background
    Description

    **Key Responsibilities:**

    • Monitor service desk communications (phones and email) to ensure timely response to logged incidents and requests in line with agreed SLAs. Provide first-line support via telephone for applications and infrastructure issues, and escalate to Level 2 or 3 support as needed.
    • Provide both remote and on-site support for clients, addressing infrastructure issues including desktops, servers, printers, networks, and other IT equipment. This includes configuring and imaging hardware devices.
    • Engage with vendors to resolve more complex incidents and ensure operational needs are met. Regularly communicate status updates to clients, keeping them informed throughout the support process.
    • Execute regular maintenance tasks such as backup tape changes, health checks, and log monitoring. Ensure smooth operations of all systems, including CCTV, PABX, and call logging systems.
    • Conduct on-site visits to clients for desk-side support, ensuring timely resolution of any issues.
    • Follow company policies and procedures, ensuring compliance in all areas of operation. Complete necessary administrative tasks such as procurement and asset management.
    • Take on additional IT-related project or support tasks as assigned by the Technical Manager.

    **Requirements:**

    • A relevant tertiary qualification is required. MCSE certification is highly preferred.
    • 1-3 years of experience in a similar technical support role is required. Proven experience with Microsoft technologies, including Active Directory, Windows Server (2012+), Office 365, and Skype for Business, is essential.
    • Proficiency in supporting hardware (PCs, laptops, printers, etc.) and managing server-related issues is required. Exposure to retail environments and POS hardware is advantageous.
    • Strong attention to detail and problem-solving abilities are essential. Excellent interpersonal skills with the ability to communicate complex technical issues to non-technical users are required.
    • A valid drivers license and own transportation for client visits and on-site support are required.
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