Receptionist - Durban, South Africa - Zest Hospitality

Zest Hospitality

Verified Company

Durban, South Africa

1 week ago

Posted by:

Thabo Mthembu

beBee Recruiter

Description

Role Profile:
Receptionist

Job Purpose:

To welcome all visitors, employees, and partners in line with Zest's exceptional and memorable customer experience philosophy and values.

Must also align to client values and service expectations

Sites:

2. Kingsmead, Durban

Salary:
R45p.h - Part-time or R8500 p.m. - Fixed Term Contract _(depends on operational requirements)_

Minimum Experience:

12 years Front of House/Frontline experience in a corporate or Hospitality
Experience in managing a highly pressured Reception desk

Minimum Qualification

Matric
Post Matric Qualification in Hospitality, Customer Management will be advantageous

OUTPUTS

Establish and build strong and productive relationship with client representatives.
Ability to multitask between handling a busy switchboard and Reception
Deescalate irate customers and ensure they are attended to by the relevant consultant timeously
Understand client requirements and ensure daily communication is maintained with the client in terms of operational service delivery requirements

OPERATIONAL EXCELLENCE

Welcome all visitors, clients and employees
Direct and/or escort visitors, where necessary
Keep record of all visitors granted access into the building
Ensure access / security and COVID19 protocols are adhered to all times
Ensure that reception, meeting rooms and other connect areas are kept to a high standard of neatness and cleanliness at all times,
Full management of Managed venues (including Auditorium) including booking, conducting daily checks, and reporting any maintenance to Facilities
Provide support in coordinating functions as per client specifications including but not limited to setups, clean downs, refreshments, IT
Welcome clients at functions taking place in an FXO managed venue bookings are managed
Prepare and submit a monthly report on Auditorium utilisation and support provided
Work with facilities management teams to ensure the management of the plants, decorations, displays and publications on the floor in the work areas and/or waiting areas to ensure that materials/products are current and up to date
Follow up on Helpdesk calls logged and escalate to relevant manager should calls logged remain unactioned
Assist in all other service areas when required

COMPETENCIES

BEHAVIOURAL COMPETENCIES

Customer Centric
Highly selfmotivated and team oriented
Good Problem solving and analytical abilities
Excellent Communication (Written and Oral) Skills
Innovative
Approachable and presentable
Excellent Conflict handling skills
Ability to work under pressure

-
Experience in dealing with irate clients

Ability to successfully execute all tasks without/minimum supervision

TECHNICAL COMPETENCIES

Ms Office knowledge (Outlook, Word, Excel)
Ability to create reports
Ability to adapt and learn new systems

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Job Types:
Part-time, Temporary

Contract length: 3-6 months

Part-time hours: 16 per week

Salary:
Up to R45.00 per hour

Application Question(s):

Education: