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  • Application Specialist- Laboratory - Gauteng - Findojobs South Africa

    Findojobs South Africa
    Findojobs South Africa Gauteng

    4 weeks ago

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    Description

    Job Title: Application Specialist

    The Application Specialist will utilize their healthcare, business, and InterSystems product knowledge to ensure the successful implementation of InterSystems TrakCare Lab Enterprise.

    InterSystems TrakCare Lab Enterprise (TCLE) is an advanced LIMS that enables clients to meet modern clinical laboratory demands. With sophisticated functionality for all departments within a laboratory, TCLE delivers benefits such as accurate results reporting, improved laboratory efficiency, better business management, and greater customer satisfaction.

    The Application Specialist TCLE will become an expert product resource for customers, understanding their process, assessing solution best fit, and advising on standard solution implementation. They will advise on driving maximum benefits from the solution while minimizing customer-specific work and liaise with various business areas accordingly.

    Key Responsibilities

    The Application Specialist will act in accordance with the latest InterSystems ARIES Customer Engagement Methodology. Key responsibilities include:

    Discovery

    • Review proposal and tender documentation prior to release to the customer and inform colleagues on gaps in functionality.
    • Analyze customer processes.
    • Identify gaps and possible solutions.
    • Run Edition Proposed solution presentations with the customer.

    Launch

    • Run Edition Customer Induction workshops.
    • Consult and advise the customer on adopting InterSystems solutions to improve existing processes.
    • Propose solutions for customer problems by mapping product components and minimizing variations from standard ISC products.
    • Produce clear documentation, including business requirements, solution design documents, and validation scripts.
    • Work with the customer to ensure early data collection information is gathered correctly and according to the schedule.
    • Log additional configurations through the Edition change process and follow up with the product team to close configurations.

    Setup

    • Set up customer site configuration.
    • Create validation scripts for verifying agreed configuration.
    • Participate in validating the configured system based on solution design.
    • Participate in validating migrated data to ensure it works with the solution.
    • Log errors following corporate procedure.
    • Support customer validation.
    • Troubleshoot customer issues during implementation phases.
    • Follow-up on test fixes and work with the Project Manager/Product Team to implement fixes.
    • Distinguish issues from change requests and log following corporate procedure.
    • Document Handover Documentation for Support.

    Adoption

    • Participate in Dry Run process.
    • Prepare Train the Trainer material.
    • Conduct individual and group training, product demonstrations, and workshops as required.
    • Train Customer Trainers on TrakCare functions as per customer solution.
    • Provide on-site support to Customer Go-Live.

    Sustain

    • Liaise with other InterSystems departments to resolve remaining issues.
    • Complete the support handover process.

    On-going Responsibilities

    • Support colleagues and assist in spreading application knowledge.
    • Maintain consistent and traceable documentation as required.
    • Learn new functionalities available on the TrakCare product.

    Requirements

    The ideal candidate should have:

    Essential

    • Excellent communication skills and experience conducting customer training, workshops, and/or presentations.
    • Excellent consultative skills ability to articulate and communicate ideas.
    • Experience interacting directly with customers, including laboratory professionals and clinicians, and confidently delivering strong messaging.
    • At least 3 years' experience working in healthcare and a good understanding of medical laboratory processes and accreditation standards.
    • Experience implementing software solutions.
    • Experience contributing to a multi-disciplined team.
    • Experience with writing functional documents.
    • Experience of business process mapping.
    • Knowledge of Information Systems.

    Desirable

    • Experience communicating with key stakeholders at various levels within healthcare organisations.
    • Experience with LIMS as an integrated solution with EMR systems, or as a standalone solution.
    • Exposure to IT services in a customer-facing setting.
    • Previous experience as an Application or Configuration Specialist.
    • Previous experience of change management.
    • Good computer skills.
    • Experience conducting software testing.
    • Experience in consulting on Laboratory Solutions.

    Education & Training

    • Bachelor's degree or equivalent work experience.
    • Medical Laboratory Technologist or other Laboratory Experience.
    • Proficiency in English and one other language.

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