International Business Manager - Johannesburg, South Africa - Isisekelo Recruitment

Description

International Business Manager - Midrand
What an exciting opportunity for the right individual that has the experience and loves to travel. To work with a leading Restaurant Brand Internationally.
Based in Midrand South Africa the role is to grow existing and new international territories and ensure compliance to group standards from a People, Food, Guest and Business perspective.

PURPOSE
The role is to grow existing and new international territories and ensure compliance to group
standards from a People, Food, Guest and Business perspective
AREAS OF RESPONSIBILITY
PEOPLE

• Reviews and implements the perfect people mix per restaurant including driving scheduling to deliver on a great guest experience taking into account the labour cost budget in

International territories.

• Drive and guard the Company culture for crew in International.
• Makes sure that country people practices are aligned to Company group standards.

FOOD

• Accountable to manage, correct, drive all aspects relating to great food from the back door to the table.
• Responsible for reviewing all Company supply chain orders to ensure that only approved product is served in country.
• Works with Supply chain teams to share forecasts for international Supply by territory.
• Schedules training programs between in country BOH leaders and Support office training team to maintain food quality.
• Works with in country leadership to review menu performance and develop annual menu to keep the brand relevant in country

GUEST

• Schedules training programs between in country FOH leaders and support office training team to deliver Company guest experience.
• Spends time on the floor with guests during busy times.
• Reviews guest feedback and works with in country team to maintain an above 4.5 review score on guest platforms.
• Drives relevant locality marketing activities to attract guests in country.

BUSINESS

• Develops Licensee engagement plan to connect the support office with in country leaders to keep international territories aligned to the Company brand.
• Drives license partners to meet restaurant performance schedule.
• Develops annual business plans and budgets per country and per restaurant that include targets, monthly milestones and supporting activities and projects to achieve the budget.
• Briefs the marketing team on what is needed per restaurant to attract, retain guests, and build relationships with communities.
• Prepares a monthly report per restaurant.
• Works with the country leaders to achieve Food cost and controllable expense budgets in line with the business budget.
• Stays connected with the broader international hospitality industry.
• Building relationships and getting the Brand name out there.
• Connects with potential country licensees to grow the Brands international presence.
• Develops market entry reports for potential territories, reviewing the market competitors, guest profile and supply chain.
• Works with the business finance team to approve monthly turnovers and collect any outstanding funds.

SKILLS

• Industry related leadership experience of at least 5 years in a multi-unit restaurant environment.
• Strong business acumen.
• Must be able to read and interpret a business income statements and spot levers that contribute to results.
• Natural people person. Strong and articulate communication skills written and verbal.
• Strong crisis management and conflict mediation skills
• Must have managed a restaurant. Understand the ins and outs of what makes restaurants great.
• Build and nurture trust with teams, customers and external suppliers.
• Strong organizational and planning skills. We do NOT want a chaotic operator/fire fighter who runs from problem to problem.
• Strong POS and stock management skills.
• Experience in Labour management and payroll systems.
• Strong MS office skills especially Excel.
• International business development experience.
• Strong negotiation skills.
• Valid passport (EU or British passport will be advantageous)
• Prepared to travel extensively throughout Europe/Africa and the UK

QUALIFICATIONS

• Hospitality and business qualification an advantage