Reception Administrator - Pretoria, South Africa - Dr F Mosai Incorporated

Description

• Matric (Grade 12), any related qualification.
• Computer literacy.
• Reliable and loyal person.
• Good communication.
• Excellent telephone etiquette.
• Willing to learn.
• The ability to work as part of a team.

• Answering incoming calls professionally.
• Handling queries from patients/clients respectfully and professionally.
• Managing the diary appointment bookings.
• Appointment reminders by "calls and sms"; and courtesy followup on patients' post procedures.
• Capturing patients' personal and billing information on the system (Vericlaim) accurately and validating the details with the medical scheme.
• Check funds availability for inroom consultations before consultations.
• Receiving cash payments from patients and issuing receipts (electronic and paper receipts).
• Electronic filling.
• Create and communicate bed and theater bookings with the hospital.
• Request, coordinate, and manage authorisations and daily update the authorisation number on the system until the patient is discharged.
• Liaise with medical schemes and patients for accounts and general queries.
• Liaise with stakeholders for the information requested to provide quality patient services.
• Maintain integrity and confidentiality of patients' information.
• Keeping the reception area, and the doctor's room neat daily.
• Cleaning the equipment in the procedure room.
• Other admin and adhoc duties requested.

• High School (matric) (preferred)