Service Desk Analyst - Cape Town, South Africa - CME Recruitment

CME Recruitment
CME Recruitment
Verified Company
Cape Town, South Africa

1 week ago

Thabo Mthembu

Posted by:

Thabo Mthembu

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Description
SERVICE DESK / CALL CENTRE INDUSTRY


CAPE TOWN

Purpose:
The purpose of this role is fulfilling the administrative & quality-assurance tasks associated with Service Desk operations.


Minimum requirements:

  • Matric
  • Analysis experience (1 year)
  • Data management knowledge

Responsibilities:

  • Customer Service o Remain courteous, tactful, honest and professional in all communication with other parties o Ensure that feedback and follow ups to customers is meaningful and accurate.
  • Escalate/resolve discrepancies.
  • Provide customers and external call-centres with regular status-updates for open support-records
  • Assess and verify final SLA-status for applicable call-records.
  • Assessing tickets for out of contract billing and submit invoice instruction to Accounts department for all approved ad-hoc billing.
  • At regular intervals provide customers with alignment-confirmation, status-updates and stakeholders with quality monitoring reports
  • Ensure that all reports are accurate and precise.
  • Maintain and submit a monthly ad-hoc report to the Management Team.

Ability to commute/relocate:

  • Cape Town,

Western Cape:
Reliably commute or planning to relocate before starting work (required)
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