- Analyse business processes to identify opportunities for automation and improvement
- Design and implement process automation solutions using technology
- Leverage data analysis and IT knowledge to drive decision-making
- Collaborate with stakeholders to ensure effective solution delivery
- Develop and maintain process documentation to support organisational knowledge
- Bachelor's degree in Information Technology or equivalent qualification
- 3-4 years experience in business analysis, process flow and business process improvement
- Strong analytical, problem-solving and communication skills
- Data analysis and IT knowledge
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Sales & Service Contact Centre Manager
1 week ago
Cre8work JohannesburgOperations Manager - Sales and Service Contact Center · To oversee and manage the day-to-day operations of the sales and service contact center, ensuring excellent customer service delivery, efficient handling of sales inquiries, and effective coordination with internal departmen ...
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Sales & Service Contact Centre Manager
2 days ago
Hlabahlosile JohannesburgJob Description · A career in the automotive (tyre) industry awaits. · We are seeking a highly experienced professional to join our team. A matric certificate is required, and a tertiary diploma or degree with a focus on operations or general management would be advantageous. · K ...
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Contact Centre Supervisor
19 hours ago
Isilumko Staffing (JHB) JohannesburgJob Purpose: · The Supervisor is responsible for overseeing the team's daily operations, ensuring adherence to corporate service standards. This includes maintaining a lost call rate of no more than 5% (seasonal) and motivating staff to maximise sales opportunities. · To achieve ...
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Contact Centre Supervisor
19 hours ago
Isilumko Staffing (JHB) JohannesburgOur international client in the travel, tourism and hospitality industry is seeking an experienced Contact Centre Supervisor to lead a team of 49 staff members. · Key Requirements · 1+ year of experience as a Team Leader in a call centre within the South African office · Proven e ...
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Customer Service Agents
1 week ago
Dash BPO South Africa (Pty) Ltd JohannesburgJob Summary · A contact center agent is needed to work night shifts in the US. The ideal candidate will have experience in sales or telemarketing and customer service. · Responsibilities · Manage time effectively during contacts while maintaining quality objectives. · Demonstrate ...
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US Contact Centre Team Leader
22 hours ago
Isilumko Staffing (JHB) JohannesburgWe are seeking an experienced and culturally aware Contact Centre Team Leader to manage a team focused on the US market. This position requires a strong understanding of US culture and involves night shift work to align with US business hours. Key Responsibilities - Lead and mana ...
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Learning and Development Manager
1 week ago
Strategic Personnel JohannesburgLearning and Development Manager · A highly skilled and experienced Learning and Development (L&D) Manager is required by a leading BPO and contact centre business. · The L&D Manager will be responsible for designing, implementing, and evaluating learning strategies and programme ...
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Export and Business Development Manager
1 day ago
Gap Consulting JohannesburgJob Description · Key Responsibilities: · Strategize and execute business development initiatives to drive growth within the Aftermarket Parts Industry. · Develop and maintain strong relationships with key stakeholders, including competitors and market partners. · Conduct thoroug ...
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Customer Support Manager
5 days ago
PayJoy Inc. JohannesburgAbout PayJoy · PayJoy is a mission-driven company dedicated to helping people step into the modern financial system for the first time and supporting them on a path to financial success. · Founded in 2015, PayJoy's technology turns a smartphone into collateral to jumpstart unbank ...
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Vehicle Admin Clerk
1 week ago
Gap Consulting JohannesburgJob Description: · We are seeking an experienced Vehicle Admin Clerk to join our team. The ideal candidate will have at least 3 to 5 years of experience in the Motor Industry, with proficiency in Pinnacle Dealer Management System and ability to work in a Corporate Dealer Group en ...
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Business Development Manager
1 week ago
Edge Executive Search JohannesburgBusiness Development Manager Position · The ideal candidate will possess strong business development skills with a focus on procurement and supply chain management. · Duties and Responsibilities · We are seeking a Business Development Manager with the following qualifications: · ...
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National Sales Manager JHB
1 week ago
GAP Consulting JohannesburgNational Sales Manager · Advance your career by joining an Automotive Spares Wholesaler seeking a seasoned National Sales Manager. · Duties Responsibilities · A minimum of 10 years of experience in the Automotive Parts Component Industry, with at least 7 years in Senior Managemen ...
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Cloud Practitioner
1 week ago
SavageOne Pty Ltd JohannesburgAbout the Job: Cloud Practitioner (PMP Certification) · Job Specification: Cloud Practitioner with PMP Certification. · Certification Required: · PMP Certification · Proven Work Track Record: · Demonstrated experience in implementing Salesforce Communications Cloud (or Vlocity) a ...
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Dealership Junior Service Manager
2 days ago
Gap Consulting Johannesburg**Job Description:** · We are seeking a highly skilled Workshop Manager to lead our team in the Automotive Industry. · The ideal candidate will have at least 5 years of experience as a Workshop Manager or 5-7 years as a Workshop Foreman, with a strong technical background and exc ...
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Engineering Administrator
1 week ago
SA Metal JohannesburgJob Title: Engineering Administrator · The Engineering Administrator's primary purpose is to provide administrative and office support to the Engineering Management Team. This person must have extensive experience in a range of administrative functions, including managing a large ...
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Service Controller
3 days ago
Gap Consulting JohannesburgJob Description · About the Role: · We are seeking an experienced Call Centre Service Administration professional to join our team. · The successful candidate will have a strong customer-focused mindset, excellent communication skills, and the ability to meet deadlines. · Key Res ...
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Equipment and Maintenance Manager
4 days ago
Gap Consulting JohannesburgJob Description · A key role has become available within our organization, focusing on the optimization of Warehouse and Maintenance operations. · Responsibilities: · Lead and manage warehouse and maintenance teams to ensure seamless day-to-day activities. · Implement efficient s ...
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Specialist Legal Recruitment Consultant
6 days ago
AGC Recruitment Pty Ltd JohannesburgAbout This Role · Are you a qualified attorney looking for a new challenge? Do you want to utilize your legal expertise in a different way? · We offer a permanent position with a good basic salary and a lucrative commission structure. As a legal recruiter, you will have the oppor ...
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PreOwned Vehicle Sales Manager
17 hours ago
Gap Consulting JohannesburgJob Title: Pre-Owned Vehicle Sales Manager · Overview · We are seeking an experienced Pre-Owned Vehicle Sales Manager to join our team at {company}. The successful candidate will have a proven track record in managing high-volume pre-owned vehicle sales operations. · Key Responsi ...
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qc analyst – fmcg
22 hours ago
MPRTC JohannesburgQualifications & Competencies - Diploma or Degree in Food Technology, Biotechnology, Food & Nutrition, or Analytical Chemistry years of relevant experience in an FMCG or manufacturing environment. - Experience in FMCG/manufacturing is essential. - Proficiency in customer requirem ...
Manager, Process Automation and Contact Management - Johannesburg - Standard Bank of South Africa Limited
Description
Job Description
A Manager, Process Automation and Contact Management will identify, analyse, design and execute automation and continuous improvement opportunities across a dedicated Business Line / Corporate Function to realise effective and measurable benefits through improved and automated processes.
This role will lead the work in pursuit of initiatives to optimise the Contact Management within the Fraud structure through Dialler, traffic and workforce management to achieve maximum output and effectiveness of solutions.
Key Responsibilities
Requirements
-
Sales & Service Contact Centre Manager
Cre8work- Johannesburg
-
Sales & Service Contact Centre Manager
Hlabahlosile- Johannesburg
-
Contact Centre Supervisor
Isilumko Staffing (JHB)- Johannesburg
-
Contact Centre Supervisor
Isilumko Staffing (JHB)- Johannesburg
-
Customer Service Agents
Dash BPO South Africa (Pty) Ltd- Johannesburg
-
US Contact Centre Team Leader
Isilumko Staffing (JHB)- Johannesburg
-
Learning and Development Manager
Strategic Personnel- Johannesburg
-
Export and Business Development Manager
Gap Consulting- Johannesburg
-
Customer Support Manager
PayJoy Inc.- Johannesburg
-
Vehicle Admin Clerk
Gap Consulting- Johannesburg
-
Business Development Manager
Edge Executive Search- Johannesburg
-
National Sales Manager JHB
GAP Consulting- Johannesburg
-
Cloud Practitioner
SavageOne Pty Ltd- Johannesburg
-
Dealership Junior Service Manager
Gap Consulting- Johannesburg
-
Engineering Administrator
SA Metal- Johannesburg
-
Service Controller
Gap Consulting- Johannesburg
-
Equipment and Maintenance Manager
Gap Consulting- Johannesburg
-
Specialist Legal Recruitment Consultant
AGC Recruitment Pty Ltd- Johannesburg
-
PreOwned Vehicle Sales Manager
Gap Consulting- Johannesburg
-
qc analyst – fmcg
MPRTC- Johannesburg