Manager, Process Automation and Contact Management - Johannesburg - Standard Bank of South Africa Limited

    Standard Bank of South Africa Limited
    Default job background
    Accounting / Finance
    Description

    Job Description

    A Manager, Process Automation and Contact Management will identify, analyse, design and execute automation and continuous improvement opportunities across a dedicated Business Line / Corporate Function to realise effective and measurable benefits through improved and automated processes.

    This role will lead the work in pursuit of initiatives to optimise the Contact Management within the Fraud structure through Dialler, traffic and workforce management to achieve maximum output and effectiveness of solutions.

    Key Responsibilities

    • Analyse business processes to identify opportunities for automation and improvement
    • Design and implement process automation solutions using technology
    • Leverage data analysis and IT knowledge to drive decision-making
    • Collaborate with stakeholders to ensure effective solution delivery
    • Develop and maintain process documentation to support organisational knowledge

    Requirements

    • Bachelor's degree in Information Technology or equivalent qualification
    • 3-4 years experience in business analysis, process flow and business process improvement
    • Strong analytical, problem-solving and communication skills
    • Data analysis and IT knowledge


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