High-End Consumer Product Repairs Administrator Specialist - Johannesburg, South Africa - Rory Mackie & Associates

Description

Overview:

Our client is a leading import and distribution business (wholesaler) of high-end Eletronic, digital, personal and household products.

Responsibilities:

• Oversee and manage repair incidences that occur within the Tudortech business (90% Dyson and 10% Photographic brands)
  • Walk-ins
  • E-mails
  • Manage job cards from start to finish
  • Technician follow ups
  • Customer support
  • Tech statements
  • Filing
  • Storeroom management
  • Courier management
  • Quote management
  • Open Order Management
• Be able to execute quickly and move resources to achieve ad hoc short term requirements
• Provide a high-quality level of service, looking after Global technology and Consumer brands
• Manage stock requirements at all stages of the process, as required

Qualifications and Experience required:

• Matric
• Customer service orientation – wanting to go the extra mile to ensure brand loyalty and customer satisfaction
• Demonstrated ability to work on multiple initiatives at the same time in the retail and FMCG environment
• A minimum of 3 years' experience in managing customer services and repairs
• SAP Business One experience an advantage
• Advance Computer literacy skills