Africa Manager - Johannesburg, South Africa - Jobs2day
Description
(Salary Package is negotiable and based on experience and qualification)
Purpose: Africa Agent performance and relationship management, Identifying and addressing potential risks related to shipping, customs, documentation, or other logistical challenges in the Africa trade lanes, keeping the business up-to-date with African countries' trade regulations, customs laws, and import/export requirements, keeping track of market trends, competitor strategies, and changes in African trade, Problem Solving, support operations with route optimisation
Tertiary Qualification : International Supply Chain Essential
Management post-graduate qualification will be advantageous
Min of 5 years management experience
Experience:
Proven experience in business processes design and implementation
Commercial expertise including: agent management
Africa Risk management experience will be advantageous
At least 5 years relevant experience in the clearing and forwarding industry, with a focus on African trade
In-depth knowledge of trade regulations, customs procedures, and logistics in the African region
Strong proven working knowledge of International Forwarding and clearing industry with a focus on African trade
Must be familiar with African customs processes
Africa Agent Network Management
Facilitate the signing up of additional agents where necessary
Cultivate strong relationships with agents by fostering trust and cooperation
Define relevant KPIs to measure the performance African agents
Set up a system to regularly evaluate the performance of African agents
Have regular engagements with African agents to foster continuous improvement
Facilitate dispute resolution between agents and the operations teams
Maintain open and regular communication with African agents.
Risk Management
Ensure the African agents stay up-to-date with international trade regulations, customs laws, and shipping requirements in their countries and they
share those updates with BIL in order to avoid potential delays or penalties
Identify and address potential risks related to shipping, customs, documentation, or other logistical challenges
When issues arise, such as delays, damages, or disruptions in the supply chain, find solutions promptly and efficiently
Collaboration on pricing strategy
Collaborate with sales, operations, and Trade Lane to ensure that Africa pricing strategies align with business objectives and profitability targets.
Collaborate on pricing strategy development considering market dynamics, competitive landscape, and customer demands
Conduct regular market research and analysis to monitor competitor pricing, identify emerging trends, and make data-driven pricing decisions
Client Management
Understand client-specific Africa trade needs, and support Business Development and Operations to provide effective solutions to meet their requirements
Managing information and Reporting
Put in place and maintain processes and procedures to ensure accurate upload of Africa information on internal system e.g. Cargowise
Utilise relevant Management Information System (e.g.Monthly Dashboard and KPI's) in decision making
Interpret and use information on system delivery from Service Reports and Customer Surveys
Interpret and use information from Balanced Scorecard- analyse, interpret trends
Prepare Africa Tradelane and EXCO reports timeously
Disseminate information to direct reports and ensure it filters down to teams
Provide inputs for the Balanced Scorecard (if required)
Ensure confidential information is treated as such and put measures in place to ensure it is treated appropriately
Conduct market research to identify potential trade opportunities, trade patterns, and emerging trends in the African region
Monitor each African trade lane performance, costs, and revenue to ensure profitability and identify areas for improvement
On agreed intervals, prepare the following reports: KPI reports (for agents and tradelanes), country market and industry reports, profitability reports, risk management report, rates trends report
A full job description / profile is available should your application be shortlisted