Contract Administrator - Sandton, South Africa - Bidvest Bank

Bidvest Bank
Bidvest Bank
Verified Company
Sandton, South Africa

1 week ago

Thabo Mthembu

Posted by:

Thabo Mthembu

beBee Recruiter
Description

Primary Purpose
In alignment with the Bank strategy of customer centricity, the contract management is responsible for administrating the contract life cycle, from onboarding to end of contract, for all Lending (all types of facilities approved by the
Bank) and Leasing products as well as Customers.

They will also adhere to policies, procedures, in line with regulatory requirements, provide support to stakeholders and other departments to achieve targets and goals as set by the company and ensure brand values.


Minimum Requirements

Qualifications

  • Matric

Experience

  • Broadbased administration experience

Duties and Responsibilities include but not limited to

CUSTOMER CENTRICITY
Service Excellence - Ensure customer service excellence

  • Communicate vision and services
  • Interface with customers where necessary
  • Identify problem areas and ensure corrective action is taken
  • Analysis of the monthend reports to ensure accuracy of data
  • Interprets business/ customer requirements to provide timeous solutions
  • Responsiveness: Speed of responses, reaction time, going the extra mile, turnaround
time

  • Building relationships with customers and other departments
Queries - Escalate appropriate departments where necessary and follow up

  • Queries to be addressed and resolved within 12 hours
Communication - Professional verbal and written communication

  • Followup on outstanding matters
  • Be patient, listen, and act on customers' requirements

OPERATIONAL EXCELLENCE
Management of Activities - Plan and evaluate workload

  • Create, maintain and enhance effective working relationships with staff, customers
and service providers

  • Seek, evaluate and organise information for action
  • Exchange information to solve wider problems and assist in making these decisions
  • Assist in developing and implementing standard procedures and policies
  • Understand how the function impacts on other business units and ultimately on
business results

  • Review business policies and procedures, and recommend changes where necessary
  • General Administration duties
FICA - Receive FIC documents according to the correct FIC checklist from the Account

Manager.

  • Do world checks and draw Experian/ CIPC disclosure to verify the information
  • Sign checklist and submit to CVA for approval
  • Keep all FIC document including the approval on record and on CRM/DMS
Legal approval - On approval of account or review of facility ensure that the relevant documents are

requested from the Account Manager

  • Once all requirements are received from the customer submit to Legal for approval
  • Submit legal approval to credit to get limit loaded
  • Keep all legal documents including the approval on record and on CRM/DMS
FA Quotations - Add quotations on FA according to request received

  • Sign off quote worksheet and amort/payment plan
Purchase Orders & Schedules - Approved quotes get converted to deals

  • Ensure limit is loaded and correct signatory has signed quote before Purchase Order
can be done

  • Obtain tax invoice from the supplier
  • Check supplier is loaded and correct documents obtained
  • Draw up relevant schedules and sign off on schedules
  • Submit to relevant sales person for customer sign off
Pay-Out & Activations - Original signed documentation

  • Prepare payout documentation
  • Take to legal for final sign off
  • Submit to risk for activation
Bidvest Bank May 201- Receive payment confirmation from Rand

  • Process VAPS where applicable
Short Term Rentals - Obtain quotations from suppliers as and when required

  • Interact with suppliers by placing orders, arranging change overs and terminations
  • Ensure all invoices are received and presented at the beginning of the month for
payment

  • Attend to all queries within specified time period
  • Request quotation where required
End of Contract - Settlement requests, approvals, restructures, terminations are to be processed within

24 hours

  • Ensure accurate information is sent to Trade Centre when requesting valuations on
FML and OR

  • Terminations to be process as soon as proof of funds is received (Bank Statement) or
VRF and Make Good Costs Quotes received from the Regions

  • Bulk restructures from the deviation report processed monthly
  • Adhoc restructure and extension requests to be process timeously (followup with
Credit Department)

  • Ensure feedback is given on requests processed (settlements, restructures etc.)
  • Request for natis documents to be released where required and process paid up
letter

  • Fuel card and etag administration (report and replace stolen/lost cards, order new
cards, analyse and report on fuel card usage/fraud identified)

  • Cross Border Letters
Internal Processes - Document Control

  • Ensure all processed documents are filed and scanned on the relevant server
  • Legal and FICA requirements according to checklists and regulatory
requirements

  • Ensure relevant documents during the life span of the deal is added to the
deal file

  • Record when files h
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