Customer Service Agent - Westville, South Africa - DAISY BUSINESS SOLUTIONS (PTY)

Description

Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution

• Manage large amounts of incoming calls
• Log service calls received
• Ensure timeous handling of all customer queries
• Identify correct fault diagnosis
• Accurately load all information on the BPO system
• Data capturing
• Processing quotations
• Coordinate technicians
• Follow communication procedures, guidelines and policies
• Prepare product or service reports by collecting and analyzing customer information
• Open and close all calls received
• Perform any other duties as assigned from time to time

Requirements and Skills

• Minimum 2 years' experience as a Service Controller or Customer Service agent
• Grade 12/Matric qualification
• Must have industry experience
• High standard of accuracy & proficiency
• Timeous handing of administrative duties & completion of work
• Must be able to handle stress within a highly pressurized environment
• Strong organizational skills
• Excellent communication skills
• Good time management skills

Job Types:
Full-time, Permanent


Ability to commute/relocate:

• Westville, KwaZulu-Natal: Reliably commute or planning to relocate before starting work (required)

Experience:

• Customer service: 1 year (preferred)