Inbound Travel Specialist - South Africa - HR Genie

    HR Genie
    HR Genie South Africa

    2 weeks ago

    HR Genie background
    Description

    &Beyond Job Description

    At &Beyond, we thrive on the passion and dedication of our team members who make a significant impact on our success. We seek a dynamic and service-driven individual to join our Inbound Sales team.

    Key Responsibilities:

    • Interact with agents via phone calls and emails to plan and design itineraries.
    • Handle reservation requests from various channels, including email, telephone, and fax.
    • Process reservations from quote to finalization, involving invoicing, payment collection, and travel document management.
    • Provide professional services to our agents.
    • Sell &Beyond products and services.
    • Interact with colleagues, agents, and suppliers.
    • Ensure maximum 2 working hours turnaround time for all enquiries.
    • Perform Saturday and Public Holiday duties on a rotation basis.
    • Support colleagues during their absence and provide backup when needed.
    • Expand product knowledge by attending training sessions.

    Knowledge and Skills:

    • Strong knowledge of South, Southern, and East Africa destinations promoted by &Beyond.
    • Familiarity with FIT and Groups policies and procedures.
    • Understanding of &Beyond Safari Offers.
    • Experience in tour operating and general reservations procedures.
    • Excellent organisational ability.
    • Lateral thinking and initiative.

    Requirements:

    • Fluent written and spoken English communication skills.
    • Organisational skills, including time management and prioritising tasks.
    • Proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook) and web reporting portal.
    • Understanding of the travel industry through study or work experience.
    • Market knowledge and its operations.
    • Attention to detail.
    • Working knowledge of Tourplan, WETU, ZOHO, and Maximizer.
    • Understanding of quantitative and qualitative data.
    • Commercial acumen and sales process methodologies.
    • Brand representation and experiential creativity.
    • Guest delight and teamwork skills.
    • Conflict resolution and paperless filing management.

    Personal Characteristics:

    • Good interpersonal skills.
    • Sense of urgency.
    • Passion for guest delight.
    • Self-motivation and diligence to meet deadlines.
    • Willingness to share information and inspire others.

    Previous Work Experience:

    • Minimum 3 years of previous tour consulting experience required.

    The ideal candidate should possess an enquiring mind, be methodical, pay attention to detail, and demonstrate perseverance, patience, and high energy levels. They should also be able to adapt to changing situations and persist in overcoming obstacles.

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