Support Engineer - Johannesburg
17 hours ago
Job description
Job Title:
Support Engineer
Business Unit:
Duration: 6 months
Work Location:
Johannesburg or Cape Town
More about the Area & Team:
SWIFT CBPR+ protocol implementation project which is an Industry project and has reputational implications for the bank in the international swift community as well as a requirement for Cloud AWS expertise.
More about the project:
Problem to solve
Solution/Deliverable
Attractive Tech exposure
Support Corporate & Retail banking channels on-boardings in non-prod & prod. Support the existing prod and non-prod environments.
Job Description / Responsibilities:
DevOps & Support
- Apply critical thinking, design thinking and problem solving skills to solve technical problems on
- Implement all configuration, optimization (e.g. upgrades) & maintenance activity (e.g. regular
- Provide efficient and effective support of applications including continued development of the
meets the business needs
- Schedule and oversee planned maintenance tasks, such as backups and performance tuning, for
- Maintain correct and current application documentation and making it available to application users
- Oversee application implementation and configuration, patches, upgrades and maintenance, and
- Ensure minimal business operations impact due to upgrades and maintenance activities
- Coordinate and execute unplanned maintenance tasks, such as disaster recovery procedures, for
- Manage applications throughout their lifecycle and assist in the application-related aspects of
- Coordinate & communicate across Tribes & Squads (all businesses) to successfully complete
- Coordinate with infrastructure & architecture teams to ensure that the impact of system / platform
- Develop and maintain knowledge in application functionality, user workflow, and business processes
- Develop sufficient knowledge of application infrastructure (server, network, security) & broader
- Compile and maintain inventory of applications and related details
- Manage and provide support aligned to all SLA's
- Develop the skills required to operate and maintain the technical products & services (applications)
- Ensure that a backup system for applications and files associated with business operations is in place
- Advise on software installation and upgrades, troubleshoot problems and provide resolutions.
- Work with Information Security teams to define and implement access permissions for applications
- Develop and maintain expertise in application functionality, user workflow, and business processes.
- Receive and screen user programming requests for new applications or modifications, and determine
- Develop and communicate training and documentation for end users.
- Act as a liaison between business stakeholders and customers, external solution providers, and IT
- Develop and / or assist with the development and / or execution of project plans for application
- Provide input to current and future application requirements to meet the organization's needs
- Prepare assessments for proposed applications, projects, and define appropriate integration and
- Maintain awareness of application risks and opportunities for improvement
- Identify and recommend application improvement to enhance capability and performance, and
- Ensure that application users are aware of the application capabilities for enabling their effective use
- Assess vendor proposals for appropriateness and compliance with organization and industry
- Participate in development of Requests for Proposals (RFP) and vendor evaluation and contract
- Supervise and maintain the organization's repository of applications
- Help diagnose problems and resolve incidents / issues related to applications.
- Validate the known error database for application-related entries
- Work with Tech Centres of Enablement to define the operational activities related to the applications
- Monitor application modification requests and ensure best practices are being utilised
- Conduct diagnostic investigations of program errors, and implement or recommend solutions or
- Maintain metrics of operational performance and evaluate trends
- Analyse business systems to determine effectiveness, identify inadequacies, inefficiencies and
Governance, Risk & Control
- Enhance methods and procedures for collecting, analysing, and documenting application issues, and
- Enhance IT processes for transitioning completed configurations from development to production.
- Plan and coordinate the processes for the provision of user applications and systems necessary for
- Define and maintain application assessment, development, and support standards, and work with
- Provide inputs to availability and capacity management process for effective planning.
Must-have Skills (Mandatory Skills):
Include minimum years of experience required per skill
3 years in Java, SQL & Databases
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