Team Leader - Cresta, South Africa - iContact BPO

iContact BPO

Verified Company

Cresta, South Africa

1 week ago

Posted by:

Thabo Mthembu

beBee Recruiter

Description

About US:
We are a dynamic and innovative outsourcing company committed to delivering top-notch customer experiences.

As we expand our operations, we're looking for a motivated and dedicated individual to lead our team on this exciting new campaign.

Your Role and Responsibilities:

Lead and motivate a team of customer service representatives to ensure exceptional performance.
Collaborate with the management team to develop and execute strategies for delivering outstanding customer service.
Monitor and analyze team performance metrics to identify areas for improvement.
Provide coaching and support to team members to enhance their skills and overall performance.
Serve as a point of escalation for complex customer inquiries, ensuring effective resolution.

Qualifications:

Proven experience in a leadership role within a customer service environment.
Strong communication and interpersonal skills.
Ability to thrive in a fastpaced, resultsoriented atmosphere.
Flexibility to work night shifts for the duration of the 4month contract.
Completed matric

What We Offer:

Competitive compensation package.
Opportunity to lead and make a meaningful impact on a new campaign.
Collaborative and dynamic work environment.

If you're a dedicated leader who thrives in a challenging environment and is available for a 4-month night shift contract, we want to hear from you

Job Type:
Contract

Contract length: 4 months

Salary:
R15, R25,000.00 per month

Ability to commute/relocate: