Helpdesk Agent - Johannesburg

Create and manage work orders across multiple platforms. · Respond to client queries and ensure timely resolution or escalation. · Maintain accurate data and prepare daily, weekly, and monthly reports. Grade 12 (mandatory). · Minimum 3 years' experience in a helpdesk, call centre ...

Create and manage work orders across multiple platforms. Respond to client queries and ensure timely resolution or escalation. · Maintain accurate data and prepare daily, weekly, and monthly reports. · Communicate professionally with clients via phone, email, and other channels. ...

We are hiring a Junior QSR Helpdesk Agent to join our team in Midrand, Johannesburg. This role is perfect for someone who thrives on solving problems and supporting clients. · Deliver service to customers with professionalism and efficiency · Diagnose and resolve technical hardwa ...

This role aims to proactively and reactively act on alerts related area outages, whilst doing more with less using automation. · ...

This is a Spanish speaking role that aims to proactively and reactively act on alerts related area outages.We are looking for a Helpdesk Support Agent to provide technical assistance on FTTH/ FTTB infrastructure as well as home and small business user support. · ...

This role aims to proactively and reactively act on alerts related area outages whilst doing more with less using automation. It is furthermore aimed at Reactive monitoring detecting and resolving exception alerts related outages impacting FTTH/B customers to restore services ASA ...

We are looking for a Helpdesk Agent to join our team. · Create and manage work orders across multiple platforms. · Respond to client queries and ensure timely resolution or escalation. · ...

We are looking for a Helpdesk Agent to join our team. This role is responsible for delivering exceptional customer service by managing work orders efficiently, resolving client queries promptly, and maintaining accurate records to ensure operational excellence and compliance with ...

The Independent Institute of Education, Rosebank College, is part of the ADvTECH Group, Africa's leading private education provider. As we continue to expand and innovate, we invite passionate professionals to become part of our dynamic team. · ...

The primary purpose of the Receptionist is to professionally manage and direct all incoming calls to the appropriate teams within the organisation. · This role is telephony-focused only and does not include hosting or welcoming guests physically in the building. · During quieter ...

The Customer Success Supervisor is responsible for leading a team of customer success agents. About The Role · The Customer Success Supervisor leads the customer success team in managing live chats and queries. · Lead, support and supervise the customer success team in managing l ...

We are seeking an experienced Quality Assurance (QA) Agent to join our Helpdesk team within an Internet Service Provider (ISP) / Fiber Network Operator (FNO) environment. · Conduct regular monitoring of inbound/outbound calls and email interactions. · Evaluate agent performance a ...

The Customer Success Supervisor is responsible for leading a team of customer success agents, ensuring efficient handling of customer chats, achieving daily operational targets, maintaining high resolution rates, and providing first-line client support through the CRM Helpdesk. · ...

The Customer Success Supervisor is responsible for leading a team of customer success agents ensuring efficient handling of customer chats achieving daily operational targets maintaining high resolution rates and providing first-line client support through the CRM Helpdesk.This r ...

Provide exceptional customer service by showing empathy and actively listening to customer queries. · ...

Ready to shape the future of work? · At Genpact, we don't just adapt to change—we drive it. AI and digital innovation are redefining industries... · ...

+The primary purpose of the Receptionist is to professionally manage and direct all incoming calls to the appropriate teams within the organisation. · +Answer all incoming calls promptly, professionally, and courteously. · Identify caller needs and transfer calls to the appropria ...

Tracker requires a Caredesk Supervisor to maintain Customer Experience Centre standards in a high-pressure environment. · ...

We are seeking a skilled and customer-focused Helpdesk Support Agent to join our team in the Support Services division of a market leading corporation in South Africa. This role provides frontline assistance to clients in the security industry with regards to their internal modul ...

A market leading corporation in the IT Services industry seeks to employ a Frontline Sage Integration Support Agent to join their team. · ...