Service Alarm Technician - Randburg, South Africa - Fidelity Services Group

Fidelity Services Group

Verified Company

Randburg, South Africa

1 week ago

Posted by:

Thabo Mthembu

beBee Recruiter

Description

DEPARTMENT:

TECHNICAL

POSITION:
SERVICE TECHNICIAN IV - SERVICE TECHNICIAN (S1)

REPORTS TO:
Senior Supervisor, Service

MAIN PURPOSE OF JOB:
Service and maintain alarm systems for domestic, commercial and industrial sectors.

A Technician at this level is suitably qualified and experienced (to the Company's standard) to install & maintain domestic, commercial and special project ADVANCED alarm systems, as well as ADVANCED CCTV, Intercom, and Access Control systems.

He/she can perform on-site programming and testing of such systems and perform advanced fault finding.

He/she can also install radio, telephone, GSM & IP communication devices as well as perform integration of these various systems.

This individual has a higher level of Computer literacy & skill and has the ability to act in a supervisory role.

SUBORDINATES:
None

INTERNAL CLIENTS:

Installations
Sales
Contact Centre
Investigations
Operations

EXTERNAL CLIENTS:
ADT customers

QUALIFICATIONS & EXPERIENCE:

Matric
Minimum 4 years experience as an alarm technician
Previous programming, wiring, installations and fault finding experience

JOB REQUIREMENTS & OTHER ATTRIBUTES:

Valid driver's licence essential
Must be PSIRA registered (Grade C)
Knowledge of Listener advantageous
Sound knowledge of DSC, FBI, CADDX, IDS, Paradox and Texecom systems
Sound Knowledge of CCTV, Intercom systems and access control
Able to work standby as per duty sheet

KEY PERFORMANCE AREAS**:

Conduct service calls / maintenance and repairs of alarms
Program alarm panels
Complete handovers and quotations
Complete invoices and job cards after every service call
Complete links up for new clients
Reprogramme alarm systems when the current alarm was part of a takeover
Complete small installations as and when required

CLIENT LIAISON

Treat all clients with respect
Always ensure neatness and in full uniform
Assist with any problems or complaints
Give full feedback to clients where necessary

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VEHICLE MANAGEMENT

Ensure the vehicle assigned to you is roadworthy and clean
Check and inspect the vehicle thoroughly before leaving the office/hub
Report all faults to the Senior Supervisor, Installations
Complete daily drive sheets
Complete job reports and technical invoices
Quote clients on upgrades
Conduct vehicle, electrical and ladder inspection checks and give feedback to FLM (Field Line Manager)
Complete a stock control check
Keep the company vehicle clean and tidy

**_ Fidelity Services Group (Pty) Ltd supports global fair practice and business ethics on continuous development of our human capital as the key resource to our success in the markets in which we participate._