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    • Customer Support Administrative Assistant - Durbanville - Xneelo

    Xneelo
    Xneelo Durbanville

    1 month ago

    Default job background
    Technology / Internet
    Description

    Our Purpose

    We are business enablers, providing a hosting service for our customers to create and transact online.

    We strive to retain customer trust by delivering a reliable and consistent web hosting service, focusing on infrastructure stability, good value, and consistent service delivery.

    About the Role

    We are seeking Customer Support Administrative Assistants to support the Customer Support team with various administrative tasks.

    The role reports to the Customer Service Manager at our head office in Durbanville.

    Responsibilities

    • Render general administrative services to the different customer support teams.
    • Execute workflow-based repetitive tasks.
    • Ad-hoc tasks as needs are identified.
    • Support the SLC with ad-hoc tasks promoting our SLA.

    About You

    We are looking for:

    • A proactive problem-solver with a focus on process improvement and thinking outside the box.
    • Accurate and detail-oriented individual in all aspects of work.
    • Someone with strong time management skills, able to multitask and switch between tasks effectively.
    • A flexible and adaptable person who can adjust to changes in the role, systems, and people you work with.
    • A positive team player who works well independently and in collaboration with others.
    • Someone receptive to feedback, demonstrating a willingness to learn and grow.
    • Individuals with a strong work ethic, meticulous focus, and discipline.
    • Driven individuals who get things done with a natural sense of urgency.
    • Those passionate about the value of customer service and committed to demonstrating its importance to the business.

    Qualifications and Experience

    • A matric pass or equivalent is essential.
    • Computer literacy.
    • Above average typing speed.
    • Previous administrative experience is beneficial.

    Salary: R9500 - R12 000

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