SEO Account Manager - Cape Town, South Africa - Pearl Lemon

Pearl Lemon

Verified Company

Cape Town, South Africa

1 week ago

Posted by:

Thabo Mthembu

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Description

The Role

Pearl Lemon is looking for an Client Relationship Manager who can be in the charge of managing a company's relationships with its customers.

The goal is to keep clients or accounts as long as possible.

This involves ensuring continuous communication with customers, sharing regular updates on their campaigns and projects we are working on as well as managing challenging situations.

The Account Manager keeps a customer database and addresses and actions any needs they may have.

The Account Manager is also in charge of finding new businesses, he can be assigned to new prospects, given accounts, or a combination thereof.

POSSIBLE Responsibilities:

Development of longterm relationships with accounts
Ensuring clients receive requested products and services in a timely manner
Communication of client needs and demands to the company
Forecast and track of client account metrics
Management of projects within client relationships, working to carry out client goals while meeting company goals
Identifying opportunities to grow business with existing clients
Coordination with staff members working on the same account to ensure consistent service
Collaboration with the sales team to reach prospective clients
Service for multiple clients concurrently, often meeting deadlines
Keeping records of client transactions

Required Skills and Experience: