Senior Manager - Durban
14 hours ago
Job summary
Overseeing overall operation of the restaurant/take-away ensuring quality standards of food and PEDROS Standard Operating Procedures are maintained overseeing and managing stock control purchasing and orders dealing with customer complaints and maintaining customer service levels of the restaurant/take-away maximising profitability and meeting sales GP% targets including motivating staff to do so managing staff including discipline work rosters work within a team drive the restaurant/take-away forward ensuring compliance with health safety regulations ensure daily opening closing procedures are conducted at the store marketing activities – to ensure that promotion incentive programmes are introduced at the store customer service relations management handling of customer service complaints ensuring complaints are handled within required time frame people management ensure training programmes are in place for staff development maintain carry out regular structured staff meetings at the store recruitment selection leading training monitoring performance team in store increase productivity profitability performance evaluation of staff.
Responsibilities
- Overseeing overall operation of the restaurant/take-away
- Maintaining quality standards
- Managing stock control purchasing orders
Job description
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