Customer Experience Specialist - Cape Town, South Africa - DigiCert

DigiCert

Verified Company

Cape Town, South Africa

1 week ago

Posted by:

Thabo Mthembu

beBee Recruiter

Description

ABOUT DIGICERT
We're a leading, global security authority that's disrupting our own category.

Our encryption is trusted by the major ecommerce brands, the world's largest companies, the major cloud providers, entire country financial systems, entire internets of things and even down to the little things like surgically embedded pacemakers.

We help companies put trust-and abstract idea-to work. That's digital trust for the real world.

POSITION SUMMARY**We are in the market for a
Customer Experience Specialist (Dutch Speaker) to join our Validation team
. As Customer Experience Specialist (Dutch Speaker) you will engage with external customers and internal stakeholders through various communication channels, execute DigiCert's validation process according to internal documentation, and analyze validation test-data to determine whether systems or processes have met validation criteria.

WHAT YOU WILL DO

Research customer organizations and verify contact details online
Identify, document and alert managers of customercall trends
Execute DigiCert's validation process according to our internal documentation
Analyze validation testdata to determine whether systems or processes have met our validation criteria or to identify root causes of production problems
Coordinate the implementation or scheduling of validation testing with affected departments and team members
Learn product features and gather customer requirements to confer with management
Determine validation objectives and standards with internal managers
Create, populate, or maintain databases for tracking validation activities, test results, or validated systems
Process incoming and outgoing mail

WHAT YOU HAVE
-
Fluent in Dutch (written and verbal) and professional working proficiency in English (essential)**:

1+ year's experience in a customer service or similar role (advantageous)
Tertiary qualification (advantageous)
Proven trackrecord in evaluating and mitigating risk
Detailorientation, aptitude to learn, high level of selfmotivation, high degree of curiosity and ability to work independently
Excellent written and verbal communication skills

SOME DIGICERT BENEFITS