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    • Specialist: Fraud Solutions - Johannesburg - Absa Group

    Absa Group
    Absa Group Johannesburg

    1 month ago

    Default job background
    Description

    Specialist: Fraud Solutions

    To provide specialist advice and support to resolve fraud queries at first point of contact, ensuring that customers receive prompt and courteous service in an effort to minimise fraud losses. Ensure the efficient and effective control over financial activities, regulatory reporting and associations compliancy. Investigate fraudulent activity, perform analyses and identify root causes on fraud losses. Provide core support to the business through the capturing, verifying and maintenance of management information.

    Job requires a Bachelor's Degree in Business Management or National Diplomas and Advanced Certificates in Banking. Experience in fraud detection, risk management, and customer service is essential.

    We are looking for someone with excellent analytical, problem-solving, and communication skills. The ideal candidate will be able to work independently and as part of a team, with a strong attention to detail and ability to maintain confidentiality.

    The estimated salary for this position is R800,000 - R1,200,000 per annum, depending on experience.

    Key Responsibilities:

    • Screening incoming fraud alerts against known fraud indicators and other risk factors.
    • Using telephonic interviewing techniques, in order to determine risk.
    • Where fraud is confirmed block the channel to prevent further transactions and losses.
    • Record actions taken on fraud systems and relevant banking systems.
    • For customers not contactable, analyse/evaluate the information at hand, make a decision to block the account as per policy and procedure.
    • Investigate suspicious accounts received from Product business.
    • Provide superior customer service to customers through various contacts made during the course of work performed.
    • Communicate new fraud trends to team Leaders and Managers for further action.
    • Investigation of fraud incidents and collection of evidence and case development.
    • Properly documenting and maintaining chain of custody for evidence.
    • Appropriately managing cases through investigation, customer and business interaction and eventual resolution and closure.
    • Conducting proactive fraud investigations resulting in the identification of issues and the reporting of findings and remediation recommendations to the appropriate business owners.
    • Apply a variety of investigative tools and methodologies to support the investigation to determine root cause analysis.
    • Identifying inefficiencies in internal controls and applications that could result in potential fraud.
    • Assume additional duties as required by the Fraud Manager from time to time.
    • Ensure that Product Write-offs/Net losses match with GL accounts.
    • Perform STIGG report out on all Fraud losses and fraud types.
    • Source information from different data warehouses, data marts, manual systems and online system given the business requirement.
    • Conduct integrity checks both when extracting data developing reports.
    • Present the outcome of the analysis to the business for decision making.
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