Operations Coordinator - Sandton - BDO South Africa

    BDO South Africa
    BDO South Africa Sandton

    3 weeks ago

    Default job background
    Permanent
    Description

    Job Description

    We are a company that lives by our core values of people first, exceptional performance every day, embracing change, empowering knowledge, and accountability.

    The Business Services Outsourcing (BSO) Operations Coordinator plays a critical role in managing projects and providing operational support to Regional Lead Partners and teams in the BSO practice. This involves using administrative resources, systems, procedures, and policies to execute, manage, monitor, and complete regional and office-specific initiatives.

    Key Responsibilities

    • Compiling regional practice financial reports and metrics using firm financial system information.
    • Working with Practice Partners and office leaders to research and investigate financial metric variances and provide insights to the practice partner.
    • Coordinating employee welfare initiatives and the employee recognition program.
    • Coordinating invoicing and reserve management for work in progress as well as accounts receivable support and resolution.
    • Managing and liaising with Management regarding WIP and debtors management
    • Processing and coordinating accounts payable and expense reports.
    • Providing comprehensive operational support of National initiatives and processes.
    • Staying abreast of and preparing comprehensive communication of notable events taking place in the region through various channels.
    • Managing client onboarding administration and processes
    • Performing review of the client onboarding and contract renewal activities performed by the compliance administration team and coordinating sign off accordingly.
    • Serving as a back-up for client onboarding and contract renewal activities.
    • Assisting client-facing teams with ensuring compliance in engagement policies and procedures.
    • Assisting with monitoring, maintaining, and improving data quality of the various BSO client databases.
    • Supporting resource management efforts.
    • Coordinating travel arrangements as required.
    • Producing a variety of materials including but not limited to letters, memoranda, interoffice communications, confidential presentations, and reports.
    • Accurately recording minutes from meetings and tracking follow-up actions using various software, including word processing, spreadsheets, presentation, and project management software.
    • Scheduling and preparing agenda and materials for weekly or monthly management and leadership meetings.
    • Coordinating training and other events as required.
    • Participating in proposal and presentation coordination and processing, including working with the Sales Enablement and Business Development team from planning to production of proposal materials through oral presentation deliverables.
    • Coordinating tasks by leveraging the administrative portal, offshore operations coordinators, administrative resources, and systems where available.
    • Coordinating our National client performance measures (NPS)
    • Prioritizing and working independently or with minimal supervision.
    • Other duties as required may include but not limited to assisting management with a variety of administrative tasks and project support.

    Requirements

    • Bachelor's degree or six more years of work experience in a professional services environment, required.
    • Three (3) or more years of Industry-related experience within the professional services industry, required.
    • Experience displaying a high degree of professionalism in dealing with diverse groups of people, including leadership at all levels, required.
    • Experience completing a high volume of tasks and projects with little or no guidance, required.
    • Experience making sound judgments with the appropriate levels of urgency to situations and events that require quick response or turnaround, required.
    • Experience successfully coordinating projects, workstreams, and milestones including tracking, status, and reporting.
    • Proficient in the use of Windows and Microsoft Office Suite, strong skills required for Word, Excel, PowerPoint, Outlook, SharePoint, Teams, and OneDrive required.
    • CRM experience preferred.
    • Experience with Maconomy would be preferred.
    • Experience with Resource Scheduling tools, preferred.

    Work Level

    Junior Management

    Job Type

    Permanent

    Salary

    Market Related

    EE Position

    No

    Location

    JHB Illovo

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