Receptionist - CSD - Gauteng, Pretoria, South Africa - South African Reserve Bank

    South African Reserve Bank
    South African Reserve Bank Gauteng, Pretoria, South Africa

    2 weeks ago

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    Full time
    Description

    South African Reserve Bank's job vacancy, Career and Recruitment

    Job title : Receptionist – CSD jobs in Gauteng

    Job Location : Gauteng, Pretoria

    Deadline : May 16, 2024

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    Brief description

    The main purpose of this position is to provide a professional and courteous reception service to the SARB visitors.

    Detailed description

    The successful candidate will be responsible for the following key performance areas:

  • Receive and welcome South African Reserve Bank visitors, maintaining a calm, courteous and professional demeanor at all times.
  • Organise self to ensure that work allocated is completed within set time and defined standards independently.
  • Receive, screen and respond to incoming telephone calls using own initiatives and where appropriate deal with queries and/or route calls to appropriate people.
  • Ensure that internal hosts are contacted timeously on arrival of visitors to the Bank.
  • Adequately respond to the public's queries and redirect them to the relevant staff members where necessary.
  • Perform general administrative duties which include registering visitors, managing the allocation and return of visitors' and parking cards as well as maintaining the visitors register.
  • Administer and maintain records pertaining to the issuing of access cards in accordance with relevant legislation.
  • Provide regular reports to the Team Leader in relation to the reception operations.
  • Willingly and independently make useful and meaningful changes to the manner in which he/she works within set time and defined standards.
  • Maintain a safe and clean reception area by following operating procedures and processes.
  • Answer and divert calls through switchboard.
  • Take and forward messages received when person requested is not available.
  • Assist with telephone inquiries by gaining and keeping abreast of matters within different Departments.
  • Record and report on telephonic trends and discussions.

    QUALIFICATIONS

    Job requirements

    To be considered for this position, candidates must be in possession of:

  • A minimum of Grade 12,
  • Certificate in Reception or Call Centre
  • Registered PSIRA grade D/E officer would be an added advantage and
  • two to three years' of reception experience in a Corporate Environment.

    Additional requirements include:
  • Service delivery equipment/ tools/ machinery operating knowledge and skill
  • Service delivery reporting knowledge and skill; and
  • Service delivery knowledge and skill

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