General Manager - City of Cape Town - HR Genie

    HR Genie
    HR Genie City of Cape Town

    1 week ago

    HR Genie background
    Description

    **General Manager Role at hr-genie**

    We're seeking an exceptional General Manager to oversee our eclectic venue on trendy Kloof Street in Cape Town, renowned for its diverse dining experiences and commitment to outstanding service.

    **Position Details:**

    • Location: Kloof Street, Cape Town

    As our ideal candidate, you will be responsible for leading a team of professionals across various departments, fostering a positive and collaborative work environment, and driving strategies to enhance overall service and customer satisfaction.

    **Key Responsibilities:**

    1. Operations Management: Oversee the daily functioning of the venue, ensuring seamless operations and prompt issue resolution.
    2. Team Leadership: Mentor and lead staff, promoting a culture of excellence and teamwork.
    3. Service Improvement: Develop and implement strategies to elevate overall service quality and guest satisfaction.
    4. Financial Management: Manage financials, including budgets, forecasts, and performance metrics.
    5. Compliance: Ensure adherence to health and safety regulations and company policies.
    6. Cross-Departmental Coordination: Collaborate with kitchen and front-of-house staff to deliver a unified dining experience.

    **Performance Metrics:**

    1. Maintain exceptional service standards and high guest satisfaction rates.
    2. Achieve financial targets and optimize budget management.
    3. Ensure staff compliance with health and safety protocols.
    4. Foster a positive and productive work environment.
    5. Enhance operational efficiency and resolve issues promptly.

    **Requirements:**

    • Proven experience as a General Manager or similar role in the hospitality industry.
    • Strong leadership and team management skills.
    • Excellent communication and interpersonal abilities.
    • High standards of cleanliness and operational efficiency.
    • Ability to thrive in high-pressure environments.
    • A degree in hospitality management or related field is a plus.
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