Data Insights Analytics Cloud Support Engineer, Support Engineering - Cape Town - Amazon Development Centre (South Africa) (Proprietary) Limited

    Amazon Development Centre (South Africa) (Proprietary) Limited
    Amazon Development Centre (South Africa) (Proprietary) Limited Cape Town

    1 week ago

    Default job background
    Full time
    Description

    About Us

    Amazon Web Services is the market leader and technology forerunner in the Cloud business.

    We are a group of smart people, passionate about cloud computing, and believe that world-class support is critical to customer success.

    We pioneer cloud computing and never stopped innovating – that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

    Job Description:

    You will act as the 'Cloud Ambassador' across all the cloud products, arming our customers with required tools & tactics to get the most out of their Product and Support investment.

    You will be at the forefront of this transformational technology, assisting a global list of companies and developers that are taking advantage of a growing set of services and features to run their mission-critical applications.

    Key Responsibilities:

    • Leverage your extensive customer support experience to provide feedback to internal AWS teams on how to improve our services.
    • Drive customer communication during critical events.
    • Work on critical, highly complex customer problems that may span multiple AWS services.
    • Apply advanced troubleshooting techniques to provide tailored solutions for our customers and drive customer interactions by thoughtfully working with customers to dive deep into the root cause of an issue.
    • Cross-train and develop new skills to keep up with the rapid pace of innovation in cloud computing.

    Requirements:

    • Exposure to Database Fundamentals and General Troubleshooting (tuning and optimization, deadlocks, keys, normalization) in any Relational Database Engines (MySQL, PostgreSQL, Oracle, SQLServer).
    • Experience in Business Analytics application, support, and troubleshooting concepts.
    • Experience with System Administration and troubleshooting with Linux (Ubuntu, CentOS, RedHat) and/or Microsoft Windows Server and associated technologies (Active Directory).
    • Experience with Networking and troubleshooting (TCP/IP, DNS, OSI model, routing, switching, firewalls, LAN/WAN, traceroute, iperf, dig, cURL or related).

    Bonus Points:

    • Experience in a customer support environment.
    • Familiar with data warehousing and ETL process.
    • Understanding of Cloud Computing concepts.
    • Experience scripting or developing in at least one of the following languages: Python, R, Ruby, GO, Java, .NET (C#), JavaScript.

    What We Offer:

    • Career development: We promote advancement opportunities across the organization to help you meet your career goals.
    • Training: We have training programs to help you develop the skills required to be successful in your role.
    • A competitive salary range of $120,000 - $180,000 per year.
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