Housekeeping Manager - Polokwane, South Africa - IntelliStaff

Verified Company
Polokwane, South Africa

1 month ago

Thabo Mthembu

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Thabo Mthembu

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Area/ Location:
Hoedspruit, Limpopo

Qualifications & Requirements:

  • Valid RSA Driver's License
  • Exceptional Guest Relations skills
  • Ability to manage staff
  • Understanding and ability to manage the housekeeping department
  • Ability to plan ahead and problem solve
  • Financial experience in budget control, stock takes and stock control


  • Previous experience in a Big 5 reserve and 5star lodge necessary
  • Previous housekeeping supervisory experience


  • Salary is negotiable depending on experience and references
  • Accommodation
  • Meals while on duty
  • 21 days on 7 days off work cycle
  • 15 days annual leave
  • Provident Fund


Responsibilities include but not limited to:

  • Manage the housekeeping and laundry departments in conjunction with the General
Manager housekeeping requests received from guests

  • Provide direction, oversight, and guidance to the housekeeping team
  • Ensure daily housekeeping workflow is completed timeously as set out
  • Ensure housekeeping discrepancy report is handed to the general manager
timeously every day as set out by your daily workflow

  • Attend and or conduct morning briefing with the housekeeping team
  • Daily linen count
  • Monitor laundry department and ensure laundry is up to date and that the linen cleanliness is up to standard
  • Implement and monitor with senior Food and Beverage leaders and supervisors, fellow housekeeping, and the stewarding department to ensure effective parstock levels for utensils, chinaware, glassware, flatware, hollowware, cutlery, and other items required for the operation of the housekeeping department
  • Ensure the housekeeping department implement all relevant security and health and safety policies, processes, and procedures ensuring compliance with local legislation
  • Implement and monitor implementation of an effective keys control system for areas relevant to the housekeeping department, ensuring safety and security of residents, equipment, and supplies
  • Facilitate communication and collaboration of housekeeping team across the organization
  • Support the housekeeping function to implement and monitor an effective pest
- control system for housekeeping areas and monitor and report the effectiveness of the system

  • Ensure the housekeeping team provides impeccable, intuitive, and proactive customer service to guests consistently
  • Implement and report on team daily service and operational objectives


  • Ensure the lodge maintains the required standards aesthetically
  • Ensure costs are maintained as per the required standard
  • Assist with Events planning and execution
  • Assist with cost control


  • Mature and responsible
  • Well spoken, wellgroomed and presentable
  • Strong leadership capabilities
  • Positive attitude and approach toward team work
  • Hands on approach towards the guest experience
  • Ability takes initiative and problem solve
  • Excellent guest interaction skills
  • Passionate and proactive towards personal growth and training
  • Sober Habits, NO DRUGS

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